Parts shipped very quick!
Parts shipped very quick and had me up and running in a few days
By Lawrence B.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
309 reviews
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Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Direct Brand (direct-brand.com) has 309 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
309 approved reviews, newest moderated first
Parts shipped very quick and had me up and running in a few days
By Lawrence B.
My furnace motor went out and on a Holiday weekend. If that's not bad enough it also runs my AC unit. Ordered a new motor from Direct Brand and it was here overnight, after the weekend and Holiday was over. I had it up and running in about 45 minutes.
By Denny H.
Fast and easy ordering
By Timmysfixit
Perfect part and perfect fit. Shipped very quickly.
By Phillip R.
Great shopping experience
By C&C
Excellent price and product
By Louie H.
Ordered a part that I verified with the company they had in stock. One hour later the order is cancelled by the company advising the item is not expected to arrive at their facility for another 7 weeks.
By Ryan
Response from Direct Brand· Jun 9, 2022
Hi Ryan, When I spoke with you this part appeared to be in stock with our supplier. I later found out that it was our of stock with extended lead time and you were immediately refunded. I apologize for the inconvenience. Let me know if we can be of further assistance. Matt
The correct part at a good price. What else can I say.
By B. M.