DataRetrieval.comReviews of dataretrieval.com

In an effort to provide veritable information to the public looking for a company that can retrieve their files, I write to update my review. Since the catastrophic experience I was personally contacted by high level managers who showed personal interest in not only correcting the past experience but providing excellent service going forward. It did take me some time to reach them but once I did, the company has been professional, efficient, and, most importantly, very polite. It seems they are taking measures to address the gap and have uniformly good service. Based on this I am updating my review to reflect that on average, the experience has been good (very bad beginning and a good end). I recommend file retrieval. ___________________________________________________ Previous review My most recent experience felt like I was talking to a used cars salesman. If a customer is willing to pay an outrageous sum and sign off their credit card information without knowing what they are agreeing to or signing then the experience goes smoothly. I turned in my laptop and received a timely diagnostic. During the first diagnostic I was told there was a high chance the laptop was damaged beyond repair but the company did not asses the laptop in detail since they specialized in data recovery. This sounded fair. After two weeks I received a call from the first representative, a very friendly and professional contact. I was waiting for a final price from him when a second representative took my case. This person was aggressively pushing for a sale using hyperbole and unfounded guarantees. He even said my laptop was now turning on and showed no issues when all previous representatives had been honest with a different diagnostic. It was clear he was more interested in taking my credit card information than in delivering a professional service. During the call he did not know the model of the year of the device. He first said my laptop was in SanFrancisco while he was in Ohio and later said he spoke with an engineer in Ohio who had my laptop. We had found a final price when when i began asking about the companies policies in the off chance things don't go 100% (as has been the case with some of the reviews on this page).The representative got very aggressive, raising his tone of voice, speaking faster and sounding distressed (saying things like "are you kidding me!"). I had my credit card in hand when I asked him to send me information on the terms I was agreeing to (final price, total charges, guarantees, etc.). Even restaurants and clothing stores have this printed on the receipt. If this is a transparent trustworthy company, what is so threatening about sharing the policies both customers and company are bound to when payment is made? Long story short, when I asked to know what i was paying for in writing the representative screamed "Are you kidding me, have a nice day, bye" as he hung up the phone on me. The once respect I had for this company is completely deleted. Judging by other bad experiences on this thread, at this moment I would not trust them with my credit card and much less with my device.

I was very impressed by the fast and accurate evaluation of the necessary repairs, and timely and courteous communication of the retrieved data. I am relieved to have the experts at Fileretrieval.com at my service if and when I have an issue concerning any file or Data retrieval. I found this company to be very efficient and effective.

Timely, smooth process. Easy pickup & delivery of my hard disks. Thanks for recovering our family pics & vids. What a lifesaver. Thanks for a great job.

What an impressive service! My hard drive on my Mac was completely dead and I was in need of serious help. I went to several places and was told that recovery would be nearly impossible for me to complete. I found FileRetrieval.com and I sent my computer in via FedEx and it cam back to me less than two weeks later. I walked away with 100 % data recovery. My experience was completely positive. The company was very easy to work with, had great prices, and amazing customer service. I would definitely recommend this company to my friends!

I had a very good experience dealing with FileRetrieval.com: I wanted to present my phone’s SMS record as evidence in a court case where one of my tenants is suing me because allegedly I did not fix a leak after she informed it to me. My defense was to show that I had a conversation with this tenant via SMS days before she called the city to put up a complain and that she did not mention anything about leaks even after I asked her if everything was alright at her house. This tenant told me that everything was alright except for the door lack at her apartment. I lost that SMS conversation because the phone data recycling, not because I deleted it. I knew the conversation was there, I just could not see it. I sent my phone to FileRetrieval.com. I paid $249 for the diagnostic process. I paid the diagnostic because I want it right away, but Fileretrieval.com told me that if I wait 4 weeks the diagnostic is free. Fileretrieval.com sent FedEx to pickup my phone from home, and within one week I received a big envelope with a report of the diagnostic process. It described thousands of SMS messages, call logs, os, videos and photos I had in my phone….Most important, this report point out that Fileretrieval.com could retrieve that conversation I had with this bad tenant. I immediately called Fileretrieval.com I agreed on going to the next step which is actually retrieving the files. They Sent me a USB memory stick with all files I needed, and a certification of authentication that is valid in court. As a result, I was able to show the court that this tenant never told me there was a leak. Therefore, I was not negligent in doing the necessary repairs at my building, and the case was dismissed. I also told the court the repairs are already completed. In my opinion Fileretrieval.com provides a good service to the public because we, the little people, could never force Telephone companies to help us to retrieve deleted files from phones. They help the government, yes, but not the public. Only companies like Fileretrieval could help us retrieving phone record. I give Fiveretrieval.com 10 out of 10 stars. Regards, Enriquillo Bahoruco.

I was recently in computer hell, recovering from an unbelievable crash - a total of 3 drives going down ~ 2 internal studio computer drives that needed to be clean installed and my main external backup drive as well! It happened on Oct 3rd and I needed to know if the data from external backup drive (easiest to access) still existed and was it recoverable. I called a few services and Data Retrieval was only to get back to me on the weekend. After negotiating the diagnostic price which ended up being $249 and free pickup, I learned that you can pay more for a faster turnaround time and same with the actual data recovery. But even though I opted for the best price, turnaround time was quick on both the diagnostic Oct 5 and delivery of new drive with 100% data recovered from broken drive Oct 8! The team pulled a few favours for lightning fast recovery and got my price down to just under $1K.

My niece accidentally wiped out my entire laptop, which contained important files. I felt like I wasn't going to be able to retrieve the files again, but a good friend of mine recommended File Retrieval. I am so happy that such a company exists because I would have probably been fired, if I didn't retrieve my files. The service was great, I was helped in a timely manner and they were able to retrieve my files for me in no time!

I’ve been working on a family tree project for nearly two years now. I have collected all sorts of pictures, including birth certificates and other historical documents that are linked to our family. I don’t really know more about computers than how to use them, and I didn’t even know what a backup was until my computer died and my daughter asked where I backed up my pictures. I knew if I had to start all over, I’d never find all the same information for our family tree that I’d found before, so I was ready to give up. My daughter suggested that I try Data Retrieval. I didn’t think I’d be able to afford data recovery, but Info Recovery made it really easy, and was able to help me fit in my data recovery to my budget. Now that I’ve got everything back, I’ll be sure to backup everything (I let my daughter set it up!). Thank you, Data Retrieval, you have no idea what sort of lifesaver you are!