DataRetrieval.comReviews of dataretrieval.com

I had a drive with all of my sister's wedding photos, as well as family holiday videos. When the drive seemed to go dead, I panicked! FileRetrieval saved my bacon by extracting the files so I didn't lose a thing. Their service was fast and efficient, and they helped me understand what was being done.

It seems like we only think about excellent companies like this when we need them, but this is how it happened for me. I had just finished my thesis (my THESIS!) only to have my computer blue screen on me. I was so upset I sat there and cried for about an hour. Then, I used my phone and just started researching how to get the data off my computer, when I came across File Retrieval. They got back to my panicky email quickly and 24 hours later, my thesis was alive and well with their professional services. I liked that they were really easy to talk to. They didn't laugh at my hysteria, they kept me calm, in fact. Just a GREAT experience overall and I would really like everyone to know that!

I had a external hard drive that would no longer respond when connected to any computer. I took it to a computer repair company. They said they could not get it to work either and charged for the diagnostic. I then took it to the big box appliance/computer store, and they recommended I take it to a data retrieval company. I googled and decided to go with File Retrieval. I contacted them via phone and by the end of the conversation, I had an email with a free pre-shipping label for diagnostic and a case number. I was near one of the local offices and decided to drop it off personally. The young lady that took my device was very friendly and informative. I received a call within 72 hours stating that they would be able to retrieve the information from the hard drive. The cost to retrieve the information was very reasonable. They have assigned a case worker that has informed me of each step of the process. My files were extracted, and I am now awaiting the transfer drive. In the future, I plan on using a cloud based back. which this company offers and is giving me a free trial. However, if I ever need to have any irretrievable files retrieved, I would definitely use the service of this company and recommend it to others . Keep up the good work.

My laptop has been dragging on despite a serious cooling problem and a few viruses, and yesterday it finally gave me the blue screen of death. I had a few very important files on there that I absolutely needed retrieved but had resigned myself to losing it. I asked a buddy of mine who works in tech if there was anything that could be done and he recommended using this service. They tell you if they can retrieve it free, so with nothing to lose, I sent it in to see if anything could be salvaged. I was kind of anxious about it because I had a few embarrassing pictures on there, but my written documents for school were far more important to me than a little embarrassment. Long story short, they managed to pull everything I needed and everything was extremely professional. When they told me they could get what I needed I was literally willing to pay anything, but their fee was fairly reasonable. There were a few files on there that were corrupted and they couldn't retrieve, but for the most part, everything was in tact which alleviated my stress considerably. I learned my lesson to keep my files duplicated off my computer, but I've bookmarked File Retrieval just in case I need them again.

In April sent in my failed laptop hard drive.....company is very quick to take your credit card.....they were unable to retrieve my data....after a longer than promised evaluation period...... and have thus far failed to return my $114 refundable fee..... Last time I spoke with them (three weeks ago) I had to re-sign my credit card slip (which was basically a new charge slip for the $99 evaluation fee)-- not sure where these favorable reviews come from....but I would definitely not recommend this company

I have a Samsung Galaxy Note 3, 32 GB, Verizon model. Precious pictures and videos of my son's first five months were saved to the internal storage of the phone. It's my own fault that I never transferred them over to another device, or moved them to an external SD card, or backed them up through a cloud; regardless, I never thought I could potentially lose them. One day my son entered the incorrect swipe pattern too many times, triggering an ominous message: "Incorrect PIN. You have ten incorrect attempts remaining before your phone will automatically launch a factory data reset. All data will be lost." Apparently Samsung, in all of its infinite wisdom, made this a DEFAULT setting for its phones (needless to say, I'm never buying a handset from them again). Anyway, I didn't know my backup PIN and didn't want to risk resetting my phone, so I Googled potential workarounds. In my case, there was absolutely no possible way to access the files remotely (my phone was stock, not rooted, so I couldn't sideload a password wipe; and USB debugging was disabled on the phone before my son locked it, so the ADB method was also out). I was extremely frustrated and nearly had panic attacks at the thought of losing those memories that were literally locked in my phone. Fortunately I found FileRetrieval after Googling "mobile forensics." I browsed their website and was quickly contacted by one of those "Chat Now" dialog boxes. Don't know if this was a real person or a bot, but I was assured that my problem could be fixed, and that a technician could call me right away. The dialog box made it clear upfront that my cell phone service was not eligible for the free diagnostic, which was unfortunate but nonetheless appreciated from a transparency standpoint. The technician called me at my requested time, and after describing in detail my exact situation, I was told there was a chance I could get my files back. Recovery wasn't guaranteed, but confidence was expressed that the company had handled this exact issue in the past. This was a relief, but I still wanted to do some research before committing to large fees, so I didn't commit just yet. After checking with competitors who (i) admitted they likely couldn't get around the PIN problem, (ii) would have charged more in the event of successful data recovery, or (iii) a combination of both, I went back to FileRetrieval. The case manager I had, Tyler Diamond, was very patient with my several questions and emails (I literally had 5+ separate calls and 10+ emails that day, which covered specific questions and requested particular assurances). I opted for the $299 Premium service, understanding that this didn't guarantee anything except an expedited diagnosis. Because FileRetrieval had an office in Los Angeles that was close to my own place of work, I was able to drop off my cell phone instead of FedExing it. The dropoff process on a Wednesday went smoothly, and I eagerly awaited the diagnostic results (6 hours per the Premium Service). The very next day, Tyler called with the great news that the data could be retrieved. Pricing, although pretty steep, was carefully explained to me: a $285 deposit to start the data retrieval attempt, a $719 balance in the event of successful data recovery, and separate charges for (i) transferring the data onto another media device and (ii) returning my original hardware. While I wish the charges would have been less expensive, given my despair earlier in the week, I ultimately didn't mind the high cost for saving my data. So after agreeing to all the charges, work began immediately. I expected an update by Wednesday of the following week, at the earliest (4-6 business days for data recovery, not including weekends, was what the Premium service promised). Again my expectations were surpassed when I was called the following Monday with the news I wanted to hear: all of my pictures and videos were saved, and I'd soon be getting everything returned to me by the end of the week. Of course you know how the rest of this goes: I got everything back on Wednesday, instead of Friday, and was able to transfer everything from the USB stick that housed the recovered files onto my computer. My phone was returned in the same FedEx package, which had several layers of separate envelopes to cushion the contents. The phone itself looked as if it was carefully handled throughout the process (no damages or scratches anywhere), and turned on just fine when I tested it. I can't recommend this company strongly enough to anyone who is facing a devastating data loss like I did last week. Was it pricey? Sure. Was it worth it? Absolutely. Were they professional, responsive, transparent, and accommodating? Yes to all of these, and at every stage of the way. While I hope to never encounter this problem again, I know that FileRetrieval is an available resource that can get the job done. I repeat: my problem had no do-it-yourself solution, couldn't be fixed by Samsung OR Verizon OR Google (attempts with all of these companies, whether via website or in-store or over the phone, got me nowhere), and couldn't be fixed by some of FileRetrieval's competitors --- but FileRetrieval was able to live up to all its promises. Can't thank this company enough for all that they were able to do. - JZ 07/22/2015

Everybody at File Retrieval is extraordinary. One of alternate organizations I sent my drive to made me feel like in the event that I didn't purchase the most lavish thing they could offer me, then there was no reason for purchasing anything by any means. So that is the thing that I did. I didn't purchase anything at all from them, and I sent my crash into File Retrieval for the free diagnostics. Nobody made me feel compelled. It took a short time, yet I recovered all my stuff.

I simply want to thank File Retrieval for their service. Their customer service was nothing short of amazing, really impressed with that. They were also able too recover 100% of my data which i already expected of them after reading so many great reviews about them. Keep up the good work.