DataRetrieval.comReviews of dataretrieval.com

Great experience, very helpful and great customer service!

Great customer service and knowledgeable staffs.

Great service and easy to work with. Very helpful and compassionate. They offer many data retrieval services but getting your data back on a laptop is awesome!

I was recently in computer hell, recovering from an unbelievable crash - a total of 3 drives going down ~ 2 internal studio computer drives that needed to be clean installed and my main external backup drive as well! It happened on Oct 3rd and I needed to know if the data from external backup drive (easiest to access) still existed and was it recoverable. I called a few services and Data Retrieval was only to get back to me on the weekend. After negotiating the diagnostic price which ended up being $249 and free pickup, I learned that you can pay more for a faster turnaround time and same with the actual data recovery. But even though I opted for the best price, turnaround time was quick on both the diagnostic Oct 5 and delivery of new drive with 100% data recovered from broken drive Oct 8! The team pulled a few favours for lightning fast recovery and got my price down to just under $1K.

File Retrieval was able to recoup files that were 20 years old. They were retrieved from an old desktop Mac, those enormous and super heavy colorful computer of the second half of the 90's. This work happened AFTER I had already taken my computer around to 3 or 4 little computer shops or alleged 'computer experts'. Because of the old model of computer I was afraid that the retrieval would be more difficult. Some people told me to NOT hope. None of the other computer shops was able to anything about it, that's when I started googling and finding File Retrieval. I hadn't read any reviews, I didn't collect much information about them, I just did it. Well, I'm happy I did because they were able to produce results in a very reasonable amount of time. The reason why I gave 4 stars and not 5 is because of some (useless) stalling on their side on the financial negotiation (yes, negotiation, because they were kind enough to grant a discount) and because of some unnecessary pressure I received just before getting the files in producing some positive reviews. Anyway, I'm not going to hold it against them, I understand how the ratings might be important to the good health of the company, so I feel totally in favor of recommending their service. They do get the job done.

I got all my data back, but my hard drive never got returned to me. I asked to have my original drive sent back to me, and I was told it was, but I never got it. UPDATE I finally got my drive back. I was also offered a partial refund. I give them 4 stars.

I requested expedited service, and paid up front. I have finally got all my data back, but it took twice as long as it was supposed to. I am not pleased with the speed of service I got for the amount I paid. I have changed this from a 1 star to a 4 star. A manager reached out to me and offered me a refund. If it hadn’t been necessary to leave a bad review to begin with, I’d give them 5 stars.