DataboxReviews of databox.com

Terrible Customer Service and Plans designed to get you trapped with pricing with no communication

Databox seemed like the solution, but it is terrible. We have been trying to configure it for over a year, but it breaks constantly. If you get a call with tech support, prepare to speak to someone with a limited command of the English language who will more or less read you the FAQ. There is no support for actual issues and the data connections fail constantly. It would be more efficient for me to manually pull data from sources.

Great Team, they really are customer centric and always there to support us. Great platform for Marketing dashboard at best price. I thinking they are unique with a perfect tool and customer friendly approach.

Databox provided me with no customer support by phone, poor and untimely support via e-mail, charged me an arm and a leg for using their service, auto-renewed my account after 6 months of inactivity, and would not provide a full or prorated refund when I contacted them. As things stand now, I have paid Databox $1,910 to use their "free" plan through March of 2027 and am not entitled to any full or prorated refund. Unfair and shady business practices, in my opinion, by Databox and not in line with how other subscription based companies operate.

After reaching out to Databox, I was able to schedule a call within 12 hours — impressively fast. During the session, my customer success manager, Miloš Vukotić, helped me set up my account and build my first dashboards in just 2 hours. On top of that, he spent an additional 1.5 hours walking me through other features and details — all at no extra cost given our current plan. What stood out most was his patience and thoroughness. He made sure I genuinely understood every step of the process, so I could confidently create dashboards on my own going forward. Truly exceptional support.

the agents solve me all the questions I have!!!Thanks a lot!!!

The support team is very helpful. They are great and they easily resolve the issues.

1) Although Databox has a learning curve, it's quite intuitive and easy to use. 2) No software is perfect, so having good support is essential. Databox's support team is excellent! Friendly, professional, knowledgeable, and open to suggestions. It's one of the best support teams I've encountered. 3) They are always making improvements and are transparent about their roadmap, allowing us to submit and vote on feature requests.