Fast response and knowledgeable to…
Fast response and knowledgeable to equipment being sold
By Andy W.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
742 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
Fast response and knowledgeable to equipment being sold
By Andy W.
All questions/concerns addressed very quickly. Staff was very professional and the truck was exactly as advertised. The minor problems found were addressed before we left and overall this company was great to deal with.
By Joe T.
Response from Custom Truck One Source· Dec 13, 2022
Joe, thank you so much for the kind words! We appreciate you taking the time to give us your feedback and, of course, your business. Don't hesitate to reach out if you need anything. -JC
Trucks were available and at the right price. All negotiations were handed over the phone and email. Couldn't have been easier.
By Blaine M.
Response from Custom Truck One Source· Dec 13, 2022
Blaine, thank you so much for the kind words! We appreciate you taking the time to give us your feedback and, of course, your business. If you ever need anything, let us know! -JC
Jude Gordon was very upfront about his long it would take to build my truck. It was a long wait because of supply problems.. he kept me up dated as he got information and sent me pics as it progressed.. I was actually surprised everything was was done we actually the way it should have been done. Often things get confused between the sales rep and production guy.
By Jason R.
Response from Custom Truck One Source· Dec 1, 2022
Jason, thank you so much for the kind words! We appreciate you taking the time to give us your feedback and, of course, your business. Don't hesitate to reach out if you need anything. -JC
Great sales research and product knowledge.
By LEONARD D.
My only contact with your company is my Christina Hawblitzel and she has been outstanding about finding and bringing in the trucks that I need. Also Gary with finance was great to work with. Thanks
By David D.
Very professional
By CARLOS S.
Brett and the folks in the rental department are really great. Was coming through the area and they got "Betsy" in for a solid preventative maintenance tune up. Had the opportunity to learn that Custom One began building the trucks that now are available to rent. Extra peace of mind knowing the people looking over the truck have also put in the upfittings when I'm in the bucket 30' up there. Everyone was professional, helpful-good people, reminded me of being in my dad's shop. Thanks!
By Nicole P.
Response from Custom Truck One Source· Nov 15, 2022
Nicole, thank you so much for the kind words! We appreciate you taking the time to give us your feedback and, of course, your business. If you ever need anything, let us know! -JC