Great communication
Great communication, products, and service!
By Chris B.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
742 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
Great communication, products, and service!
By Chris B.
Wendy is always super helpful!
By JON D.
Very good cooperation and follow up.
By Michael O.
Response from Custom Truck One Source· Jan 16, 2023
Michael, thank you so much for the kind words! We appreciate you taking the time to give us your feedback. Don't hesitate to reach out if you need anything. -JC
Bill Mitchell!
By Michael A.
Don was always quick to respond, honest with delivery dates.
By R. KIM D.
Response from Custom Truck One Source· Dec 21, 2022
Thanks for the 5 stars! We appreciate you taking the time to give us your feedback. -JC
Easy to navigate website
By Tyler R.
VERY unreasonable offer for my trade.
By Bill B.
Response from Custom Truck One Source· Dec 9, 2022
Bill, I'm sorry you had a negative experience with us. I want to let you know we have recently launched the CTOS Marketplace which allows sellers like yourself to sell their own equipment on our website for a minimum price you set. Buyers will then make offers and an offer won't be accepted until it meets your minimum acceptable price. I'm going to send you more details to the email address you provided. JC
Ron Cohen is awesome. Always prompt with response. Does what he says he will do!!!
By George P.