Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
Rob Cohen is very helpful and super easy to deal with
By BRADY P.
Response from Custom Truck One Source· Feb 27, 2023
Brady, thank you so much for the kind words! We appreciate you taking the time to give us your feedback and, of course, your business. If you ever need anything, let us know! -JC
Bill Mitchell is the best
By Jason Y.
Response from Custom Truck One Source· Feb 27, 2023
Jason, thank you so much for the kind words! Bill is great to work with and I'm glad you think so as well! Don't hesitate to reach out if you need anything. -JC
Terrible craftsmanship. This is the second utility box we have gotten from this company. The ladder rack got bolted on wrong, was too tall so they cut it and welded it. Now the paint is chipping off from that. The paint is chipping off of the box and there is rust specs all over. The box is not even 6 months old. Will never buy another one.
By Josh E.
Joe Vigliaturo made it easy. Found what I needed and walked me thought the process. So far so good.
By Matt P.
Response from Custom Truck One Source· Feb 6, 2023
Matt, thank you for the feedback! We appreciate you taking the time to review us. Don't hesitate to reach out if you need anything. -JC
I spoke with Chris Ross a year ago when I received a contract with Dominion Energy Transmission. Chris and Jenna Hill have been very supportive with my new rental account. I look forward to growing my business and utilizing Custom Truck to do so. Mike Swiger VP Operations
By Mike S.
Response from Custom Truck One Source· Feb 1, 2023
Mike, thank you so much for the kind words! Chris and Jenna are incredible to work with. We appreciate you taking the time to give us your feedback and, of course, your business. Don't hesitate to reach out if you need anything. -JC
Mike McClure is the man. Always wonderful to deal with and he is always a great resource to me.
By Robert BJ S.
Response from Custom Truck One Source· Feb 1, 2023
Robert, thank you so much for the kind words! Mike is GREAT to work with. We appreciate you taking the time to give us your feedback and, of course, your business. If you ever need anything, let us know! -JC
Answered my questions and got me many truck options. returned my emails and phone calls in a timely manner.
By TOM T.
Response from Custom Truck One Source· Feb 1, 2023
Tom, thank you so much for taking the time to review us! We appreciate you taking the time to give us your feedback. Don't hesitate to reach out if you need anything. -JC
Our company bought this bucket truck brand new in 2019. The handles broke off soon after that. We have been trying to get replacement handles for our 2019 bucket truck for the past year. We've been told multiple times that they have been ordered, but they never come in. We are now not having our calls and emails returned. We are extremely disappointed with the customer service we have been provided. We paid too much for a truck that fell apart and for an extreme lack of customer service. If 0 stars was possible, we would give it. This has been an ongoing problem for well over a year. It is pretty disappointing that it still has not been addressed.
By S. D.
Response from Custom Truck One Source· Feb 1, 2023
Hello. I am sorry you have had a negative experience with us. That's certainly not the service we strive for. I want to forward this on to the appropriate team to address immediately but could use a few more details. Please email [email protected] and meanwhile I'll forward your message. Thanks, JC
