Smooth order transition and updates…
Smooth order transition and updates along the way.
By JON
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
742 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
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Smooth order transition and updates along the way.
By JON
Daylon is fantastic he made our whole experience buying a truck from Custom truck for the first time a breeze, and did everything he could to make it as easy as possible on us, Highly recommend Daylon Cauthers to anyone who is in the market for a truck!
By Cole L.
ON TIME SHIPPING- AND QUICK VENDOR INFORMATION
By AL
Parts dept was very knowledgeable to which parts we were looking for. order process was seamless and parts were at our location in a few days
By Karen
Elmer Grigsby has been helping me on this order for MONTHS. I finally got approval from my customer to place the order. Thank you so much for the help.
By Antha
Great service and we were able to meet our deadline
By KASSIE
i delt with elmer grigsby he was very helpful the only problem is a lot of parts were backordered
By DUANE
Field Service Tech Tim Bloodgood came out on Friday afternoon to trouble shoot a problem that was on the truck since delivery. Though it was a Friday afternoon and he was 3 to 4 hours from home he took his time and got the issue resolved. When he fixed the issue, it led to another issue found and he resolved it also. He took his time and explained the issues and resolutions. It was very good to see a service tech that takes his time and enjoys what he does.
By Eddie
Response from Custom Truck One Source· Mar 25, 2026
Eddie, We're thrilled to hear that Tim was able to resolve any issues with your truck! Like all of us at Custom Truck One Source, our Field Service Techs take great pride in their work, so it's great to hear that he communicated the process to you along the way! Thank you for your positive feedback. I will be sure to share it with the team! -DA