Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
When I need equipment Custom Truck always comes through without the months of waiting that's common in this industry
By Larry E.
Response from Custom Truck One Source· Dec 19, 2023
Larry, we're thrilled it was a seamless experience for you. That's what we strive for!
Great team of people to work with
By BILL M.
Response from Custom Truck One Source· Dec 19, 2023
Bill, thank you for the kind words! Please don't hesitate to reach out if we can assist you with anything else!
No complaints. Like to deal John Dean He has been good with us.
By BOBBY B.
Response from Custom Truck One Source· Dec 14, 2023
Bobby, thank you for taking the time to review us! We really appreciate it. Let us know if we can assist you with anything else!
A new truck was purchased early in 2023 and the several dump bed welds have broken. Eight days later we found out our request for warranty had never been entered in the system by Custom Truck. We were told we have to bring it to their shop which is 150 miles away. Still waiting for warranty work. Brand new truck needing to get back on the the job. The bed that came with the truck is not good heavy duty quality.
By David S.
Response from Custom Truck One Source· Dec 12, 2023
David, I'd like to learn more about your experience. Please email [email protected] with more details so we can make sure the issues have been addressed since you've left this review.
So far in this transition I’m very happy it’s been easy it’s been spot on as far as information and like any big transaction like trying to buy a service truck there’s a lot of information and communication and expectations and delivery and probably the most easiest company to work with and started with Mark and moved right to Brian For that I’m very very happy Yet to see the finished product and the end result because we’re about seven months out I would highly recommend this company
By MATT L.
Response from Custom Truck One Source· Dec 12, 2023
Matt, I'm thrilled it was a seamless experience for you. That's what we strive for!
Neil Modenbach and Bryan Bachmann are very easy to work with. Guys did a great Job!
By JAMIE M.
Response from Custom Truck One Source· Dec 12, 2023
Jamie, we appreciate the review! Don't hesitate to reach out if we can assist you with anything else!
Great prices. Great sales man.
By MICHAEL M.
Response from Custom Truck One Source· Dec 12, 2023
Michael, we really appreciate the review! Please don't hesitate to reach out if we can assist you with anything else!
tom did great
By DEREK F.
Response from Custom Truck One Source· Dec 5, 2023
I'm so glad you were able to receive help from Tom at the Forest location. Don't hesitate to reach out if you need anything. -JC
