Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
742 reviews
Custom Truck One SourceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
Bill Mitchell is a great account manager, very responsive to request and finding the right equipment.
By DAVE F.
Response from Custom Truck One Source· Dec 6, 2023
Dave, we appreciate the review! Don't hesitate to reach out if we can assist you with anything else!
Custom Trick and the Employees are first class, second to none. This is my 4th experience and I’m very happy with everything.
By Tyson C.
Response from Custom Truck One Source· Dec 6, 2023
Tyson, thank you for the recommendation! It means the world to us. If you ever need anything, let us know!
Great communication, quality product good experience. Christina was a pleasure to work with!
By Patrick S.
Response from Custom Truck One Source· Dec 6, 2023
Patrick, I'm thrilled it was a seamless experience for you. That's what we strive for!
John Dean is the best, no salesman BS, just straight talk, and Custom builds great trucks. There's a big reason that this is the fourth truck we have bought from them!
By CUINN B.
Response from Custom Truck One Source· Dec 4, 2023
Cuinn, thank you for the recommendation! It means the world to us. If you ever need anything, let us know!
Mike Evens is a great sales rep and takes care of our needs! BW
By BILL W.
Response from Custom Truck One Source· Nov 30, 2023
Bill, we appreciate you taking the time to give us your feedback and, of course, your business. Don't hesitate to reach out if you need anything!
The online toll free numbers with only phone trees and no way to speak with a real person is really frustrating. I literally called 4 phone numbers before Iwas able to find someone to help. Once I spoke to the saleman (Ronnie) personally everything was great and he was very helpful.
By SHAWN B.
Response from Custom Truck One Source· Nov 30, 2023
Shawn, I'd like to learn more about your experience. Please email [email protected] with more details so we can make sure the issues have been addressed since you've left this review. We appreciate you taking the time to review us!
Not real happy with the ordering system now but the parts guys are helpful with all the requests of parts that are not in parts manual for these cranes
By Travis B.
Response from Custom Truck One Source· Nov 30, 2023
Travis, we appreciate the review! Don't hesitate to reach out if we can assist you with anything else!
Erin from sales helped us out and was very friendly and informative. The relaxed sales environment is new to me and I appreciated working with her and her team.
By Cory W.
Response from Custom Truck One Source· Nov 27, 2023
Cory, thank you for the recommendation! It means the world to us. If you ever need anything, let us know!
