The customer service provided by Elmer…
The customer service provided by Elmer G.
By HARRY
Response from Custom Truck One Source· Jan 25, 2024
Harry, thank you for taking the time to review us! Top-notch customer service is what we strive for!
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
742 reviews
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Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Custom Truck One Source (customtruck.com) has 742 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
742 approved reviews, newest moderated first
The customer service provided by Elmer G.
By HARRY
Response from Custom Truck One Source· Jan 25, 2024
Harry, thank you for taking the time to review us! Top-notch customer service is what we strive for!
Terry Smith was Great to work with.
By JEFF S.
Response from Custom Truck One Source· Jan 23, 2024
Thank you for your review, Jeff! We're so glad to hear that Terry provided you with great service. If you need assistance in the future, please don't hesitate to reach out!
Your web site, I logged in and made password ordered parts then when I went back in I had no account so I did it again and then I could not get an invoice so I got a operator and she sent me one, but since I pay with credit card I can’t get invoice on line
By DOUG
Response from Custom Truck One Source· Jan 16, 2024
Doug, please email me at [email protected] and I will get you taken care of. We also have helpful how-to articles at knowledge.customtruck.com. But if you email me, I will get it setup for you. -JC
Great service and goes the extra mile
By RANDY P.
Response from Custom Truck One Source· Jan 16, 2024
Thank you so much for your kind words, Randy! We are thrilled to hear that you had a great experience with CTOS. Going the extra mile is what we strive for! We appreciate your support and hope to assist you again in the future.
Very helpful
By RAY
Response from Custom Truck One Source· Jan 15, 2024
Ray, thank you for taking the time to leave us a review! Let us know if we can assist you with anything else.
Brian always does a great job communicating with us. He is very prompt at replying to any questions. Great Guy
By John
Response from Custom Truck One Source· Jan 15, 2024
John, I'm thrilled it was a seamless experience for you. That's what we strive for!
Working with the local sales department. Mike Hefley been very helpful. He’s been very quick to response and knowledgeable
By DAN H.
Response from Custom Truck One Source· Jan 11, 2024
Dan, I'm thrilled it was a seamless experience for you. That's what we strive for!
We love working with our salesman
By ADAM R.
Response from Custom Truck One Source· Jan 15, 2024
Adam, thank you for the kind words! Please don't hesitate to reach out if we can assist you with anything else!