Wow Great service
Wow! What great service! Liz was so helpful walking me thru each step from design to production. Arrived a week earlier than promised. Will definitely order again.
By CJ O.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
660 reviews
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We are a professional custom pens company, focusing on the brand promotion of customers. Custom pens play an important role in brand promotion and career promotion, which is well known to business personnel.CustomPens.com is a professional business gift company that can create high-quality promotional items and brand images for you.
Custom Pens (custompens.com) has 660 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
660 approved reviews, newest moderated first
Wow! What great service! Liz was so helpful walking me thru each step from design to production. Arrived a week earlier than promised. Will definitely order again.
By CJ O.
Absolutely fantastic customer service. Kalyn was very friendly, helpful and professional, and assisted with my order every step of the way. She kept me informed about the status of my order, and ensured that a minor change I requested was done, and at no extra charge. Highly recommended company and product.
By Trev D.
The proof came via email very quickly and the patches arrived days before promised. Very good experience and will use again.
By Paul
Great service and communication, absolutely loved the product and Kalyn was such a huge help in making sure we were taken care of. Will be ordering again for sure.
By Levi F.
Kalyn helped me put in the order for a work retreat. The process was easy and the pens came out really well!
By Mariel
Had a great experience overall and would highly recommend. Kalyn was amazing and communicating and making sure our badges arrived in time, especially since it was a quick turnaround order. Would 100% use them again. ⭐️⭐️⭐️⭐️⭐️
By CC
Fay was very thorough and helpful in the process of getting our custom lanyards placed, made the experience super easy.
By Estrella S.
I got a custom coin made and it looked absolutely stunning. Kalyn was quick to respond and and help me with varios designs and accomodate all my requests. I would totally come back
By Chandrashekar