Willingness to work with us to make…
Willingness to work with us to make sure we got what we wanted
By Stephen
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
567 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cruises.com is the smart way to book cruise vacations. Combine the cruise lines' offers with exclusive Cruises.com offers for the most value at sea. Cruises.com customers are able to easily book online or call 24/7
cruises.com (cruises.com) has 567 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
567 approved reviews, newest moderated first
Willingness to work with us to make sure we got what we wanted
By Stephen
Terri Whitmire was extremely helpful and well understood what we were looking for in a Caribbean cruise. She made the booking experience a delight.
By Pat H.
We had a very patient representative from Cruises.com working with us to can cel one cruise and reserve another. They were very knowledgeable and helpful as we went through the process. Highly recommend.
By Timothy G.
Great rates & perks
By JOANNE F.
They advertised a super low rate but would not honor it. No reason given.
By Arlan M.
Ease of booking online, able to take advantage of specials.
By Sueellen W.
3rd time we have booked and have always had a satisfactory experience
By Joseph L.
Great experience. Martin was a pleasure to work with. Very patient with us as we had to get additional info for some of the 8 folks we were booking on the cruise. Couldn’t ask for a better experience.
By LisajeanFitzgerald