cruises.comReviews of cruises.com

Great customer service. I had Robin Schafer help me and he is the best agent I have ever dealt with! Haven't been on the cruise yet, but I highly recommend him if you need a very patient agent! Thanks Jerry

Kenyan returns are calls answers our questions and makes it easy to book

I love how the agents are so happy and friendly...They love the traveling concept. We took a cruise from Long Beach to Baja. Last January and loved it..The whole experience was wonderful..

Shavon is great to work with. We have had the pleasure of booking a number of cruises with her

While checking my loyalty points at Royal Caribbean came across a cruise that appealed to me. I called Lynn Mckinney(my travel agent at Cruises.com) and within 15 minutes the suite i wanted was booked. I have a medical issue which is causing me to miss a Sept.8,2024 cruise from Galveston and that cruise was canceled in the same phone call. This kind of service is why I keep calling Lynn year after year. Warm, friendly, knowledgeable, professional service each and every time. and when the occasional problem arises it is solved without a gripe. Just like this booking!

I have gone on many cruises over the last 25 years with my family. In the past, I had always booked directly with the cruise line, so I had never used a service like cruises.com before. I decided to use them this time because I was really busy and I only had a short window of time where my whole family could get together for this cruise, so I wanted to know all of my options quickly. When I called cruises.com, I got to speak with John Pierce, who was very helpful. He took the time to really listen to what I was looking for, and then he gave me several options that met my criteria. After talking to me for some time, John also helped me realize that some things were more important to me than others, and that helped me make my decision. John never made me feel rushed. In fact, when it was getting late and I decided I wanted to run some things by one of my family members before making my final decision, he nicely offered to call me back the next day. He called me back the next day at exactly the time that he said he would call, and we completed the booking. He answered all of my questions — and I definitely had a lot of questions! — and he made the booking process extremely easy for me. I was very happy with all of my interactions with John Pierce and cruises.com. John was extremely knowledgeable about the different cruises and cruise lines and was always very patient and professional. I will definitely use cruises.com — and John Pierce — again next time we go on a cruise!

I highly recommend Cruises.com. Jenifer Thomas is the BEST. She does everything she can possibly do to make your experience the best and find you the best rates and bonuses for you!!!

The representative was great and so helpful. She was very informative and polite. I wish there was a discount price for children up to 17 years old., or students in general. There should be a discount as well for medical assistants and nurses as well.