Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
142 reviews
A.T. Cross CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since our earliest days, Cross has rewritten the rules for putting pen to paper. We are a global leader in the fine writing industry, proud to build upon our legacy with premier pens and accessories for customers in 140 countries around the world.
A.T. Cross Company (cross.com) has 142 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
142 approved reviews, newest moderated first
Absolutely terrible, received a pen as a Christmas present which is unfortunately faulty. So far three emails have been sent over the last month with no reply and the customer services phone number does not work. Absolutely terrible service, avoid at all costs.
By Daryl
I have a lovely vintage ( if 1990s is vintage) Cross fountain pen in need of a new feed. Really simple fix. I had to send the whole pen away at a cost of £7, then had to chase a couple of times, and 7 weeks later, I am still waiting. I have had a couple of lukewarm apologies and promises of action but nothing yet. Buyers beware, the Cross price tag and brand are not backed by decent aftersales or warranty services.
By philbike190
Awful. Order placed in August, still not received. Emailed 4 times, no response. Cannot call as customer service numbers not working. Basically over £60 taken from me with no product and zero follow up contact.
By Lee B.
I orderd Cross Classic Century Collection for Scuderia Ferrari Matte Rosso Corsa Red Lacquer Fountain Pen.SKU: FR0086-117FS.I returned my order on october 12 2020, two days after receiving. Didn't receive the refund so far. I called customer care many times. No one lifts the call. More over i send many emails. Still no response. I really really wonder how Ferrari had tie up with this company. Zero customer value in Cross.
By Thareeq A.
Awful. Order placed on 5th October for a birthday on 4th November. Website advised it would ship in 10-14 days and I would be emailed at this time. Emailed at the end of October, no response. Emailed a couple of weeks later, no response. I am losing hope that I will ever see my order. Will not be attempting to buy anything from them in the future.
By customer
I ordered a fountain pen costing over £200 . Almost 3 months after I did not receive my item neither a refund. I chased them with many emails, but pretty much useless. The phone number on the site is not working. I like their fountain pens, but worth buying them from different retailers
By ANA D.
Order placed almost 3 months ago, virtually no response at all. No despatch notification, no response on phone, email or twitter. Awful service despite Covid-19 pandemic issues, stay away, find your pens elsewhere.
By Steve B.
Terrible. Ordered and received a order confirmation saying that they will let me know when the item has been shipped usually within 3 business days. That was a month ago. Payment has been taken, nothing has been sent and customer service is supposedly an email saying that they will be in touch within 7 working days (which they won't) no phone line to call, either, because of COVID. They should be ashamed for a supposedly customer focused company.
By James
