Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
142 reviews
A.T. Cross CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since our earliest days, Cross has rewritten the rules for putting pen to paper. We are a global leader in the fine writing industry, proud to build upon our legacy with premier pens and accessories for customers in 140 countries around the world.
A.T. Cross Company (cross.com) has 142 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
142 approved reviews, newest moderated first
Ordered a pen and never received the item after over 4 weeks and still not received any communication back from them either. Ended up raising through PayPal and still no communication. Absolutely disgraceful and shocking service. Scam do not bother using!!!
By Rochelle
Was worried after reading previous comments but I have to say excellent service, very happy with order and customer service very helpful and attentive, lovely gift for special occasion.
By Tracey
Bought a new Fountain pen on the 16th December. Nothing ever received and no communication. Repeated attempts by me to email and phone them for an update but only ever got an automated response blaming COVID for delay. I’ve had to use PayPal resolution centre to get my money back. Read the reviews and AVOID AVOID AVOID!
By Mark L.
Rubbish, took my money on the 30th December. As per the other reviews! Surprise, no product! Six emails and not a single response, probably the worst customer service I've encountered. Stay a mile away !
By Damien O D.
Do you enjoy not receiving items you’ve paid for? Do you love being ignored by customer services? Then this is the company for you! I ordered some refills and a new pen just after Christmas. They had a service update on their website saying delivery would be delayed by 7-10 working days. Given the current situation I, of course, understood this. Ten days came and went and I then called but it went straight to voicemail which I left and followed up by email. Got an auto response that it would be seven days for a response. I kept calling at different times of the day and every call went to voicemail and no response. Eventually I called their corporate sales line and surprise someone answered! They managed to get an elusive customer services representative to call me back who said my order would be with me on Monday. I then received an email on Sunday to say that my order had been cancelled so not sure what’s happening now. Company seems like a complete farce! Save yourself time and hassle and order from another, a better company. Parker or Waterman are great.
By TC
Worst Company to Deal with take your money and ignore you, i have two orders which one i need for a 50th Wedding Anniversary, I emailed i rang , they just dont give a Hoot, Id say the original owners must be turning in there grave, Shame on you Cross Pens, This Bubble will burst trust me, Big Mistake Ignoring your Customers, I Would strongly recommend Looking at other Genuine, Honest Companies like Parker Etc. Id Never use you this comapny , Stay away
By tony M.
I ordered an item from their website in the UK on the 03/01/2021, despite 4x emails no response and no sign of a delivery date. I have had to go to paypal to seek a resolution. I appreciate the issue with Covid, however, just an email saying there is a delay would be enough. Clearly this company has major issues in stock and customer service.
By Andrew
Doesn't follow export rules, charges UK VAT when shipping to EU countries and refuses to refund it although they properly declare the ex-Vat amount on the customs documents. Avoid!
By Unhappy E.
