A.T. Cross CompanyReviews of cross.com

Recieved as a present, failed within a day of use, replaced refill, failed immediately , complaint to Cross, received another refill, same problem.Cross offered to repair, replace for a fee, never known a company charge for repairing faulty goods, fee no doubt covers all their cost of just replacing the pen and they get to keep the rediculous price they charge for poor quality goods. Many similar schemes where companies sell inferior goods at high prices and then charge high postage and packing fees to get goods exchanged therefore covering all there costs.

My partner purchased the ATX Pure Chrome Rollerball Pen as a gift for me. Nice pen but it has broken after only 4 months, loose lid and wobbly Clip. Very disappointing for such an expensive pen. Probably wouldn't buy again from Cross.

I love Cross Pens , I have bought them for years , very rarely does anything go wrong but the first time I had a problem with a pen , they just replaced , no fuss , I was amazed . Since then I have had 2 other pens repaired at no cost . I have bought them for many many years . My favourite is the CROSS Edge Jet Black Rollerball Pen with Chrome Appointments incl . I lose about 2 a year so I am always buying them . When my clients enter into contacts with me and I am ask them to sign a document, they always comment on what a beautiful and different pen I have . If it is a good contract, I send a pen as a thank you , they always come beautifully package . I would strongly recommend this pen . I will never change

The after sales service is second to none. Any problem with a pen is dealt with very quickly and with no fuss. I wish all companies were like this.

Great Service. Sent a new pen for engraving along with two other broken Cross pens that I have had for years. Repaired both pens with no fuss and the engraving service was also good. Thank you

The writing implements are second to none and they give a lifetime guarantee that they stand by. I had a pen set over 25 years ago, my granddaughter broke the lid of one and they replaced it under their warranty as promised free of charge. Excellent service and a great company. I do buy their pens and refills, you only buy the one. until you lose it, you will never break them!!