Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
142 reviews
A.T. Cross CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since our earliest days, Cross has rewritten the rules for putting pen to paper. We are a global leader in the fine writing industry, proud to build upon our legacy with premier pens and accessories for customers in 140 countries around the world.
A.T. Cross Company (cross.com) has 142 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
Showing 2 reviews with 3 stars · Clear filters
Five-star pen, two-star fulfillment. The Cross Classic Century is great in the hand, but A.T. Cross shipped the wrong color. I received Classic Century® Black PVD Micro-knurl Ballpoint Pen instead of the Classic Century® Titanium Grey PVD Micro-Knurl I ordered. Buyer beware of fulfillment errors.
By Frank E.
I had the same experience as all the one star reviews of recent, but they now have a new lady employed to start resolving issues. I am amazed that they have allowed such a famous name to wither away for so long. Just because a US president 'used one of their pens' can only carry you along for just so long.... This new girl (Jen) resolved my 15 month (yes 15 !) website malfunction over credit for a £170 gold propelling pencil which stopped working but the website malfunctioned and I had at least three employees who 'promised the world' but did not follow up, so I hope they have a clear out of a lot of 'middle management' who have been swinging the lead, it would seem. Jen has given me the £170 (plus some) credit due on my gold pencil but their stocks are low at the moment, she said, but Jen has offered me 40% off the pen I want when it is available again which is a nice and well needed gesture. So dont give up and Jen should get round to you soon and will 'sort you out' - subject to the low stock - she is on a mission.
By Colin M.
