Initial purchase was incorrect part.
Initial purchase was incorrect part. Returned item and was quickly assisted by a more senior associate who selected the correct (starter) I needed. Delivered the very next day.
By customer
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
682 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Craftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
682 approved reviews, newest moderated first
Initial purchase was incorrect part. Returned item and was quickly assisted by a more senior associate who selected the correct (starter) I needed. Delivered the very next day.
By customer
Everything was easy to find and shipped quickly. easy website to use as well
By Cornerstone Detention P.
Always pleased with product and service.
By Beacon Specialized Living S.
Ease of ordering and fast shipping.
By Jose G.
I received my ordered materials one day before the scheduled date. Thank you
By FRANCISCO/LOLITA R.
Fast service. Would have been 5 stars if the screws were included with the strike plates.
By customer
Blanks ordered. They are going to be weeks late due to backorder. I had to call. No follow up to inform me.
By Brooke G.
Response from Craftmaster Hardware, LLC· Jun 10, 2025
Hi Brooke, Sorry there was a factory delay. They are shipping today. John will be in touch with tracking #. Thanks DD
The part pictured on the web site is not what came
By customer