quick processing
quick processing, good customer service. I had the wrong item shipped, called customer service and they sent the correct item out immediately.
By Ben M.
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
682 reviews
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Craftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
682 approved reviews, newest moderated first
quick processing, good customer service. I had the wrong item shipped, called customer service and they sent the correct item out immediately.
By Ben M.
The keys arrived on time and are as promised.
By Therese N.
Nice and professional customer service, was in contact with me consistently and promptly, willing to work with me to continue our business relationship. Will do more business with them.
By Dwayne H.
Products were shipped as ordered I would recommend craftmaster to my friends
By Bruce B.
There was a discrepancy between what was described on line and what was ordered. Their customer service department quickly fixed this error and sent me the correct piece to the part. They were fast, courteous and very willing to go the extra mile. Thank you!
By RHONDA R.
Talk about a company that is people friendly. Website was easy, there was an issue with the color of the product I ordered, received a call within a few minutes after placing order and had the issue rectified with in minutes with zero extra work on my part. Super friendly, super easy to work with. They were +A. Thank you
By C. C.
Product ordered was delivered promptly and was exactly what I ordered, thanks to all involved.
By Robert N.
Just as described, help me find and old lock replacement that i was unable to find. I recommend Craftmaster Hardware.
By Ron A.