Depth of inventory is great
I needed an odd size electric strike and Craftmaster had it in stock. Bought a hand full of Ilco slam locks as well. Delivery wasn’t Amazon fast, but fast enough.
By Thomas E.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
682 reviews
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Craftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
682 approved reviews, newest moderated first
I needed an odd size electric strike and Craftmaster had it in stock. Bought a hand full of Ilco slam locks as well. Delivery wasn’t Amazon fast, but fast enough.
By Thomas E.
Service was great. Informed of no that day fast delivery
By Lee T.
No response over inquiry pertaining to a return.
By John B.
Response from Craftmaster Hardware, LLC· Feb 9, 2023
Hi John, we Sent: Sunday, February 05, 2023 1:37 PM. Please fill out form on link here . Thanks ! Dan D Please see below our return policy, and the form to submit to initiate a return. There will be a re-stock fee and your shipping cost for the return: https://www.craftmasterhardware.com/about-us/legal-info/return-policy/
The efficiency and the fast turn around time.
By Thomas H.
dint recive my pakage yet, hope u guys dint forgot me, thanks.
By customer J.
Response from Craftmaster Hardware, LLC· Jan 30, 2023
HI Jose, We show this package delivered last week. Please contact John Ahearn at 800-221-3212 x 122 to assist you.
Richie Ruggiero is an absolute gem! He assisted me with my order over the phone and granted the best price possible. He was very easy to talk to and is very knowledgeable of the company products. Thank you so much I will definitely re-order my key rings from Richie! Thank you! Andrea Williams-Garcia Sacramento Regional Transit
By Andrea W.
I went to your warehouse in person to pick up my order. While I was there I ordered more things to be shipped to me. I clearly showed the sales person what I wanted. He send me the wrong item. When I called to rectify the issue the sales person was unnecessary unpleasant. I had to persuade him to send what I initially ordered. I’m now stuck with items I cannot use. I was not offered any option to return.
By Erkin H.
Response from Craftmaster Hardware, LLC· Jan 24, 2023
Hi Erkin, We apologize for your experience. A credit was issued for the items in error. Thank you for your business. Dan D
From the time of purchase, to the time of shipping and delivery was a quick easy process!
By Tristan P.