All went great....
i was a little taken back when i seen you use USPS as a shipper. They are nothing but a headache usually. Your price and shipping time was really good. i will use you again in the future, Thanks!!
By Jody C.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
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682 reviews
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Craftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
682 approved reviews, newest moderated first
i was a little taken back when i seen you use USPS as a shipper. They are nothing but a headache usually. Your price and shipping time was really good. i will use you again in the future, Thanks!!
By Jody C.
Received accurate product in a timely manor.
By James L.
They did their best and it is coming soon than expected. What I like about this site is they let you know if what you order will be or might be a long period of time before they take payment. I'm a locksmith and most of the vendors i deal with make sure to get your money first and then the smoke screen after. So thanks C,H of being a up front and honest place to do business with. Tim
By tim H.
Their website said the item I ordered was in stock after I place the order it said that it was not in stock, and the ETA was unknown
By Michael S.
Response from Craftmaster Hardware, LLC· Mar 29, 2023
Hi Michael, Sorry you had this experience. We typically do contact you with eta if not in stock and that did not appear to happen this time. Hope you can try us again. Thanks Dan D
Fast and simple - great service
By Steve
I was happy to find the keys I needed. I spent more than if I had ordered them from Lockmasters but they arrived safely and well packaged. Weather delayed delivery but that was no fault of Craftmaster Hardware. Thank you for getting them to me.
By Bradley O.
I ordered all locks to be keyed alike. I only got 3 out of 20 & they were not keyed alike. I had to pay for the return shipping and was told the 20 that would be keyed alike were going to cost more and take 4-5 weeks to get. Now, I'm being asked to rate my experience for something that I STILL haven't received???
By Chad D.
Response from Craftmaster Hardware, LLC· Mar 6, 2023
Hi Chad, You had ordered American Lock Padlock, 1-1/8" Shackle, KD SKU # AM/A7200. The KD is keyed different. We shipped what we had and backordered the rest. John A has been in touch and has arranged for the Keyed alike (different part #) to be ordered and expected to be to us 3/31 from the factory. We apologize for the delays from mfr to expedite this. We send surveys out to anyone who has an order placed with us. Thank you for you patience. Dan D
Great communication. Prompt service and delivery.
By John M.