The site is very easy to navigate
The site is very easy to navigate, pricing was great! I shopped around for the same items, you guys were the best. Delivery was quick!
By Kenneth R.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
682 reviews
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Craftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
682 approved reviews, newest moderated first
The site is very easy to navigate, pricing was great! I shopped around for the same items, you guys were the best. Delivery was quick!
By Kenneth R.
I appreciate the fast service and the knowledgeable staff that helped answer my questions
By Robert L.
Great service. Ship quickly!
By Teresa K.
I paid for one day air delivery but it like 4 days to receive the item! I think I should have been charged less owing to the duration it took to get the item.
By Edward O.
Response from Craftmaster Hardware, LLC· May 17, 2023
Hi Edward, Thank you for challenging us with a 1 star. Upon full investigation, we received your order Friday 4/28 at 4:30pm. We verified your credentials for locksmith tools on Monday and order shipped as John noted to you. You received Tuesday. So Friday at 4:30 order past our shipping deadline- 1 day, Sat Sun closed 2 more days, and shipped following business day 4 with next day air and delivered Tuesday day 5. Thank you for your business.
Part arrived on time and no issues with it. Great service.
By Jeffrey H.
Excellent material and service
By Rachid D.
There was no acknowledgment that I purchased the item from the company. When I complained, this review was generated. I paid for something I do not have, and no information about the shipping date or availability was sent. This is a total fraud!
By Edward S.
Response from Craftmaster Hardware, LLC· May 8, 2023
Hi Edward, There was an order confirmation and John said 3-4 week lead time. Info we provide to each and every order. At time of update request , the manufacturer extended the lead time which is out of our control. Credit cards are run when order is shipped not before. Now 6/12. No fraud as you noted. Thank you for your business. Dan D
They wanted a bunch of private business documents and customer information for a simple hardware order
By Dave
Response from Craftmaster Hardware, LLC· May 8, 2023
Hi Dave, We typically ask for additional info for purchase of locksmith tools or to prevent the recent influx of fraudulent transactions. We are confirming you are who you say you are vs someone trying to use your credit card. Apologies for any inconvenience. Dan D