Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
682 reviews
Craftmaster Hardware, LLCSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Craftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
682 approved reviews, newest moderated first
you sold me item and then called me to tell me it was on back order. I ordered it on 9/15, its now 10/2 and I still have not received it.
By Brian J.
Response from Craftmaster Hardware, LLC· Oct 2, 2023
Hi Brian, Sorry for the delay. It shipped 9/28 and due to you 10/4 via UPS. Thank you for your business. Dan D
Easy to Order, arrived sooner than expected. Easy to follow instructions and great secure packaging
By Ana G.
Once I had completed my online order, I immediately received an email direct from a sales associate letting me know the order could have a 3 to 4-week delay from the factory, so I was very surprised to receive my order in just 2 and 1/2 weeks, this to me was great communication. The lock mech is well built, has Heavy-duty hardware, and nothing is marked "made in China". Can't wait to get it installed.
By Jason J S.
I received a quick response and service. The office had a question and reached out to me promptly. Staff was very professional.
By Ronald H.
The product I wanted said "in stock" in several varieties on the website, but when I ordered I got an email saying it would be 4 to 6 weeks because it would have to come from the manufacturer. I cancelled my order.
By Jeremy W.
Response from Craftmaster Hardware, LLC· Sep 21, 2023
Hi Jeremy, Sorry we couldnt assist you for your items here. Some items are in and out of stock and lead times can vary. Thank you for considering us. Dan D
Great prices, speedy shipping. I can find items I need here that I can't get anywhere else. I've been a customer a few years and they never let me down with inventory or arrival times - super reliable!!
By EJ
The product is exactly what I was looking for and works quite well. The premium price point plus the aggressive shipping charge was less than ideal.
By Genette C.
Packaging was superb. Arrived quick as well! Thanx
By Mitchell G.
