I called about a bad Cypher lock …
I called with a bad Cypher lock and was directed to the right person to get it warranted. They did not want the old one back and sent out a new one that I received within a week. Great service.
By John
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
682 reviews
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Craftmaster Hardware is a full-service qualified distributor of security hardware, detention and locksmith supplies. When you work with us, you can count on high quality products and competitive pricing. But we know to become your most valued partner, your “go-to” source, you need something more.Our Customers Rely on us Every Day Because:- We are experts in the education, healthcare, facility security and detention markets;- We take personal responsibility for delivering the solution you need;- We are accountable for results and committed to unrivaled service;
Craftmaster Hardware, LLC (craftmasterhardware.com) has 682 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
682 approved reviews, newest moderated first
I called with a bad Cypher lock and was directed to the right person to get it warranted. They did not want the old one back and sent out a new one that I received within a week. Great service.
By John
Fast response, perffect fit.
By Terrance M.
The overall turnaround and the ease of access on the website.
By customer
web site could be a little easier to use but if I have trouble a phone call always works.
By Daniel W.
Great product and friendly customer service.
By Clay D.
speediness on the delivery
By customer
They under promise and over deliver great products!
By ANDY M.
Good prices, fast shipping, good communication
By JZ