COOP’s customer service is lacking
In my file with COOP the owner of the truck I was using states that since i continued multiple rentals with his truck I was allowed to keep it on site. I was charged 2 different late fees and was never reimbursed. I have gone on to find more affordable trucks and the owner has pulled his trucks from the site because he wasn’t happy with the service. Plus it’s extremely difficult to get someone on.
By Kylon I.
Response from COOP by Ryder· Apr 7, 2023
Edward, we are sorry this was your experience. This is not what we want to be providing. We are looking into the late charge on your last reservation as well as where our communication fell through. Thank you for sharing your feedback so that we can work to improve overall.