GREAT CUSTOMER SERVICE!!!
My frames were too small & they immediately reordered me another pair in bigger frames w/o waiting to receive the return first!! Best prices on frames & lenses w/ a great selection of frames!!
By tiffany K.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
My frames were too small & they immediately reordered me another pair in bigger frames w/o waiting to receive the return first!! Best prices on frames & lenses w/ a great selection of frames!!
By tiffany K.
I love my frames! They feel like designer frames.
By Kesala W.
Super belle monture , très contente de mon achat, reçu rapidement, je vais sûrement en racheter d autre dans le futur merci
By manon D.
Love the color and fit so well 👍👍👍
By Diane G.
Great communication fast delivery
By Leon K.
Great service!
By S Q.
Had previously purchased this frame from my optometrist…used it occasionally for a year…took frame to get new lens. Frame broke shortly after getting from optometrist. They said they could not repair or order new frames. I easily purchase the exact frames from you…received in short order…now at optometrist getting new lens. Thank you for have reasonable price and quick shipping.
By MaryKay H.
I looovvvee my glasses! Prescription is perfect! I will be ordering my glasses from you all from now on.🩵🩵🩵
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