Great service!
Great service!! Fast delivery!! Gorgeous sunglasses!!
By Krystyna
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Great service!! Fast delivery!! Gorgeous sunglasses!!
By Krystyna
Good glasses. Took too long to service/deliver though...
By Henrik Rex J.
They have largest selection of designer frames. Talking with optician takes a bit effort and a few calls. To enhance the order process it would be great to be able to upload your prescription to your account profile rather that emailing it and waiting for a response.
By Shahram N.
Wow. So impressed !!! I purchased Bebe Frames and progressive lenses … $235 total !!!! Americas Best wanted $597 ! I was super skeptical ordering online but i had all of the measurements and info needed ! My only regret is not getting the transition on the lenses added ! Will definitely recommend and order from y’all again !!!! Thank you !!!! Also had within a week of ordering! America Best told me 2 weeks !
By Heidi V.
Took way too long to deliver. This is based on the fact that the website advertised one date, but I didn’t actually receive my glasses for more than two weeks past that date. I selected this particular vendor because of they advertised a quick turnaround. There’s should be a law against this particular type of false advertising that includes monetary penalties that go to the customer.
By Terry K.
Very easy to order. No problems
By Terri C.
Quick service and I love my new glasses!
By Crystal R.
I absolutely LOVE my glasses. Didn't think I'd get the original lenses as well! Not to mention, when I called in to customer service before ordering, the representative was VERY helpful. She wiped away any doubt I had. I just wish I remembered her name!
By Beatrice G.