Very good customer service experience.
Very good customer service experience.
By MM
Response from Cool Frames· Jun 9, 2018
thank you so much for your order and the compliment. Lee
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Very good customer service experience.
By MM
Response from Cool Frames· Jun 9, 2018
thank you so much for your order and the compliment. Lee
Quick delivery.
By Karen
Response from Cool Frames· Jun 9, 2018
thank you so much enjoy your purchase. Lee
Fast, excellent service. Frames saved us from having to purchase lenses and frames.
By George R.
Response from Cool Frames· Jun 8, 2018
thank you for the review, enjoy your eyeglasses. Lee
First eyeglass frame purchase I have made on line. They are just much to expensive at an eye glass store. So the price was right as far as I am concerned and I had a Safilo frame in the past so I was able to search for the correct frame for me. Only thing I was not happy about is the color choices on many frames, it is almost impossible to find a shiny sliver frame. When I ordered this frame it stated shiny brown and that is what I got, but I was hoping for more of a shiny gold. It's hard to buy eyeglass frames on line without trying them on, but as I said I had the frame style and number so it made it pretty easy for me, and I am sure I will be happy with the shiny brown although it's not exactly what I wanted.
By Walter M.
Response from Cool Frames· Jun 8, 2018
Mr. Mischke, we thank you for choosing our store for your eyeglasses purchase and hope the brown one serves you well. Lee
Great selection, best prices, and swift shipping. Thank you Cool Frames!
By Paul M.
Response from Cool Frames· Jun 8, 2018
thank you for the review, enjoy your eyeglasses. Lee
This was my first time using CoolFrames and I wouldn't hesitate try them again. I purchased a second pair of frames (exactly the same model I purchased at a retail optometrist previously) and the lenses to match. Everything worked out great. The quality of the lenses and prescription is indistinguishable from my more expensive first pair of glasses. The overall cost was also much lower for both frames and lenses compared to buying at a regular optometrist. The only strange thing was that their shipping notification arrived one week AFTER I already had my glasses in hand. Not a big deal. Other details: I chose fairly basic lenses with all of the basic coatings ("CoolFrames Premium Polycarbonate Lenses with Scratch, UV, Polish and AR"). These are mid-index lenses (~1.59 index I believe), so not crazy thin, but still thinner than basic plastic lenses. This worked fine for my relatively modest prescription (about -3.00 and no astigmatism) in terms of lens thickness.
By Valued C.
Response from Cool Frames· Jun 8, 2018
We are so happy that your glasses are to your satisfaction. We are also very grateful for the opportunity to have made them for you. Lee
Great service ,price and quality!!! Very satisfied!
By Nola S.
Response from Cool Frames· Jun 8, 2018
thank you for the review, enjoy your eyeglasses. Lee
Super fast shipping, fair prices and excellent customer service! Have bought 2 pairs so far with no problems.
By Carissa C.
Response from Cool Frames· Jun 8, 2018
No better compliment then return business. thank you so much. Lee