Good service
Good service! Would definitely recommend!
By Sabrina P.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
Good service! Would definitely recommend!
By Sabrina P.
Frames arrived quickly and exactly the same as I had tried in an optical shop and for a lot less money! Very pleased with the service and the cost savings.
By Linda
Great frames shipped super quick with no hassle in ordering . Highly recommended.
By Robert W.
The sunglasses were as described & true to manufacture. The delivery was not so smooth sailing. Their on shipping in Australia is Australia Post, I would recommend that as soon as you receive the track email notification, you track. As we are classified as regional NSW, AusPost did not deliver parcels to us, but I did not receive a parcel pick up card. I had to chase them. My parcel was at the local post office for 7days.
By Elizabeth, Port Macquarie NSW A.
Very happy with this purchase. Quality frames and the finished product was top notch. As good or better than purchasing them at local eyeglass store. I made a last minute change to shipping and CoolFrames handled it with no problem.
By Geri
Both frames fit perfectly and look great!
By Kelly from K.
Was it easy to browse & then order from. Frames arrived relatively quickly, matched what was ordered and looked great.
By Rose M.
Lengthy delivery time, thought this was a Canadian company with a .ca address - not so. Ordered once, received a duplicate order that caused an extra trip to the post office to return the unrequested pair.
By Papa M.