I loved how quickly they arrived
I loved how quickly they arrived, they replaced the frames that my puppy chewed, I’m thrilled that I am able to finally to see thru my most current prescription.
By Katherine M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
I loved how quickly they arrived, they replaced the frames that my puppy chewed, I’m thrilled that I am able to finally to see thru my most current prescription.
By Katherine M.
I had to call CoolFrames because the glasses i ordered were on backorder and know one called to notify me. I like my frames but the communication needs to be better.
By Tyrone P.
It took a while to arrive. There wasn't much email communication prior to the shipment. Otherwise, the glasses arrived as described.
By Saimonji
I was very happy with my sunglasses and the transaction with the site
By janie O.
Quick and accurate frames. Very happy with my frames and customer service
By Barry L.
Very happy with the frames and service.
By Cynthia B.
Recieved exactly what I had ordered and recieved it in a timely manner through the mail.
By John E.
Quick delivery, frames looked as stated on the website. Thanks!
By Satisfied