awesome to get the frames I wanted at a…
awesome to get the frames I wanted at a reasonable price!
By Kate
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
awesome to get the frames I wanted at a reasonable price!
By Kate
The frames came quickly and were as expected. the best part was the customer service--the guy that helped me was able to call the manufacturer and find out that the frames i wanted were still being made by them, arranged to have the frames put back on their site, and ordered a pair for me. it was great service and i would highly recommend CoolFrames to anyone.
By terzah
Great customer service and prompt delivery.
By Jose T.
Frames were overpriced. Also a very short period of time to see how online purchased frames looked and fit in person before you couldn’t return them. Should be at least 14 days, not 5!
By JOE C.
The frames were delivered early and were exactly as pictured, good quality at a great price. This was my first experience buying frames online and I would recommend this company
By Susan J.
Always concerned as a Cdn buying from a US site but prompt delivery and arrived in perfect condition. Price was reasonable too.
By Dawn W.
It took a long time to get delivered
By Geoff
Awesome prices and quick delivery! Great communication too!! Will buy every pair of glasses from CoolFrames.
By KAV