Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,546 reviews
Cool FramesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
4,546 approved reviews, newest moderated first
I had a great experience with CoolFrames. They took the time to have someone call me to let me know that the glasses I ordered were warehoused in another country, and to ask if I was okay with a minor delay. I was impressed that they had access to them in the first place, but the frames came quickly and are authentic, making it even more impressive. I absolutely recommend CoolFrames to anyone. Top notch!
By Dylan
Shipping takes long time and product looks different in pictures than on real
By Mohamed A.
I received exactly what I ordered in a timely manner. Very pleased with my experience.
By Patricia W.
My glasses came in a timely manner, and I really like them!
By Jill T.
Alittle long on shipping
By Bret V.
they mislabeled the produce and sent the wrong size. needed new glasses, so am "making due". will not use them again.
By never A.
Was happy to find the frames I was looking for. They were to replace broken ones. Was fairly quick in delivery.
By D W.
Easy to order, quick to arrive, exactly what I wanted.
By Judith
