Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
256 reviews
Closer PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
256 approved reviews, newest moderated first
i still have not received my order and customer support doesn’t know where it is. I’ve been in contact with them for 3 days with no updates.
By Saundra A.
Response from Closer Pets· May 19, 2022
Hi Sandra, We’re sorry to hear about this. Please could I ask you to email the details of your order to: [email protected] so that we can look into this for you. Best wishes, Kayleigh.
Items were shipped promptly and as shown on website.
By Peter H.
Response from Closer Pets· May 9, 2022
Hi Peter, Thank you so much for the positive review. We always do our best to make sure our items are shipped as promptly as possible! Best wishes, Kayleigh.
Got the parts I needed so that I wouldn’t have to replace a whole automatic feeder! Great price and quick delivery!
By LB
Response from Closer Pets· May 9, 2022
Hi LB, Thanks so much for the positive review! Best wishes, Kayleigh.
Quick service
By GERALD M.
Response from Closer Pets· May 9, 2022
Hi Gerald, Thanks so much for the great review! Best wishes, Kayleigh.
I was delighted to find a replacement feeder tray for a feeder I’ve been using for several years. It cost very little and saved me from having to toss an otherwise functional cat feeder and buying a new one. One less contribution to the garbage dump. :)
By Corinna
Response from Closer Pets· May 9, 2022
Hi Corinna, We're so glad you are happy with your replacement feeder tray and thank you so much for the positive feedback! Best wishes, Kayleigh.
5stars. Love the cat door. I have two cats and the one would bully the other one so she would not eat. This door lets her eat in her own room. Thank you so much.
By Charlie
Response from Closer Pets· May 9, 2022
Hi Charlie, Thanks so much for the great feedback! Best wishes, Kayleigh.
Right replacement part for my pet door. took awhile to arrive but as I live 100 miles east of yellowstone park that is normal.
By John H.
Response from Closer Pets· May 9, 2022
Hi John, Thank you so much for the positive feedback! Best wishes, Aanand.
The Catmate C500 is great for cats with digestive problems. Or cats that eat too fast. You can put as much or as little as you need to in each bowl of the dispenser. I actually have 5 of these now so I set 2 for canned food and 2 for dry food and an extra if I want to fill in the time gaps the others are set for. I have extra dispenser bowls and extra ice packs. This dispenser allows me to carefully feed my cat with issues and be able to get out of the house because the feeders are programmed and give exactly what is needed. Best there is.
By Janine K.
Response from Closer Pets· May 10, 2022
Hi Janine, Thank you so much for the positive review, we really appreciate the positive feedback regarding The Catmate C500. 😸 Best wishes, Kayleigh.
