Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
256 reviews
Closer PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
256 approved reviews, newest moderated first
Fast shipping and exactly what I needed.
By Katherine S.
Response from Closer Pets· Jun 7, 2021
Hi Katherine, We appreciate you taking the time to leave us this review – we're really happy to hear you feel this way! Best wishes, Kayleigh.
Got the tray I needed!
By Jvisme
Response from Closer Pets· Jun 1, 2021
Good morning, We're very pleased to hear this! We hope you love your Closer Pets product! Best wishes, Leanne
I received my product in very timely manner!
By Heather H.
Response from Closer Pets· Jun 1, 2021
Hi Heather, It's great to hear that your product arrived in a timely manner. We hope you love your new Closer Pets addition to your home! Best wishes, Leanne
The service was excellent. My order was processed right away and it was shipped very shortly after that! I received it within just a matter of a couple days. I needed a part for an automatic pond feeder and it was great that I found it here.
By Janice P.
Response from Closer Pets· Jun 2, 2021
Good afternoon Janice, thank you for taking time out of your day to provide us with feedback. We're very happy to hear that you would rate the experience when ordering and receiving your part as excellent! Take care, Leanne
Box was damaged, but the merchandise inside was fine. Shipped in a timely manner. No problems with this shipment at all.
By Janet C.
Response from Closer Pets· Jun 1, 2021
Good morning, Janet – thanks so much for sharing your feedback with us. It's great to hear that your items arrived in a timely manner. It's a shame that your box was damaged but as long as everything inside was in one piece then that's the important thing. Best wishes, Leanne
Excellent customer service, excellent product. Closer Pets answered all of my questions by phone and email and helped me find the best possible solution for my cats. I need an auto feeder that will open simultaneously for two cats. The C200 accomplishes that with the lid-link clip. The only drawback is the bowls are side by side and I would prefer to have two bowls separated since one cat may finish his meal first and try to steal his brother's food. The C200 is solid construction. The timer knob moves slowly so be patient. I thought it wasn't moving at all and contacted Closer Pets to ask about it.
By V C.
Response from Closer Pets· May 20, 2021
Hi there, Thank you for taking the time to leave us this detailed feedback, we're very happy to hear you feel this way about the service you received! Best wishes, Kayleigh.
Smart and friendly staff. Very willing to help. Could not be more pleased with my experience.
By Turtle Pond in C.
Response from Closer Pets· May 17, 2021
Hi there, Thank you for taking the time to leave us this fantastic review, we're really happy to hear you feel this way! 😊 Best wishes, Kayleigh.
Great product and fast shipping, good customer service
By Dave B.
Response from Closer Pets· May 10, 2021
Hi Dave, Thank you for taking time to leave us this fantastic review – we're very happy to hear you feel this way! 😊 Best wishes, Kayleigh.
