Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
256 reviews
Closer PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
256 approved reviews, newest moderated first
The Rep was very helpful and explained what we need to do and did and we got the doors.
By Sherry H.
Response from Closer Pets· Jul 7, 2021
Good morning, Thank you for your positive feedback following your experience. We're very pleased to hear that you feel this way. Best wishes, Leanne
I haven't even received an order confirmation e-mail or tracking information, let alone my product. How would I review Closerpets? Kinda seems like a scam at this point.
By MplsNick
Response from Closer Pets· Jul 7, 2021
Hello Nick, we’re very sorry to hear you feel this way. I believe that a member of our team has already been in touch to confirm your order directly. However, should you experience any further issues, please don't hesitate to get in touch with us on [email protected] where a member of our team can assist you. Best wishes, Leanne
I was very happy with my order from Closerpets. I use the Fishmate automatic fish feeders and the food hoppers tend to get brittle after several months in the hot sun. I was happy to find the hoppers and extra lids available from Closerpets. In the past I’ve purchased the entire unit when all I really needed was the replacement hopper. The price was very reasonable and the shipping was very speedy. I will definitely be shopping with them again.
By Mary the N.
Response from Closer Pets· Jul 6, 2021
Good morning Mary, we're very pleased to hear that you feel this way following your recent purchase. We pride ourselves on fair prices and fast deliveries to help you look after your fish as you want to. Take care, Leanne
The ice packs I ordered came quickly and in perfect condition. No issues and would do business with this vendor in the future. Thank you!
By Michelle B, T.
Response from Closer Pets· Jun 21, 2021
Hi Michelle, We appreciate you taking the time to leave us this review – we're really happy to hear you feel this way! 😊 Best wishes, Kayleigh.
The product arrived quickly and the stainless steel bowls are wonderful for bacteria control and keeping food cold. Thank you.
By corlev
Response from Closer Pets· Jun 17, 2021
Hi there, Thank you so much for taking the time to leave this fantastic review – we're really happy to hear you feel this way! Best wishes, Kayleigh.
Ordered the Cat Mate single to keep our cat from knocking things over at 4am, and so far it's worked perfectly. The mechanism is simple and seems reliable, the construction is good and easy to clean and maintain. Purchase from the website and shipping was super fast and I'm grateful for that!
By D. Benjamin T.
Response from Closer Pets· Jun 15, 2021
Hi there, Thank you for leaving us this review! We're so happy to hear you feel this way and that it's working so well for you and your cat! Best wishes, Kayleigh.
Excellent price and delivery. Showed up sooner than expected.
By Michelle D.
Response from Closer Pets· Jun 15, 2021
Hi Michelle, Thank you for taking the time to leave us this review, we're so happy to hear you feel this way! Best wishes, Kayleigh.
Easy online ordering, reasonable ship time, products as described. I misunderstood one product description, and opted to return. The communication from Customer Service was quick and professional.
By JIll C.
Response from Closer Pets· Jun 10, 2021
Hi JIll, Thank you for taking the time to leave us this review, we're so happy to hear you'd give us two thumps up and are pleased with the experience you had with our team! Best wishes, Kayleigh.
