Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
256 reviews
Closer PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
256 approved reviews, newest moderated first
got the wrong filter
By mitchell G.
Response from Closer Pets· Oct 5, 2026
Good Morning Many thanks for your review and we are so sorry you received the incorrect filter. There does seems to be a bit of confusion of which filter is available for a particular fountain, but this is being addressed. Kind Regards Closer Pets
The first order I placed for the ice trays was never shipped. After questioning the delay it was discovered that not shipped. Second shipment arrived, albeit later than desired. Product is fine, fits the cat food dispenser just like the one that came with the dispenser.
By Tim H.
Response from Closer Pets· Oct 5, 2026
Good Morning Many thanks for your review and we are so sorry that you had an issue with the delivery of your original order, but glad that we were able to ship the replacement for you. Kind regards Closer Pets
My first microchip door didn’t work. I was able to reach out and get a new one and it is perfect! Thank you!
By Ella
Response from Closer Pets· Oct 2, 2026
Good morning Many thanks for your very kind review and we are so happy that we were able to assist you. Kind regards Closer Pets
I ordered a replacement insert for my pet mate cat feeder.I enjoyed having the option to switch out inserts, but my son moved away with my extra! After reading reviews, I also ordered the new stainless steel option. What a great product. I would love to use only this option, but can't afford the cost of another at this point. I am able to clean the sections easily and I Alternate the entire unit to try to keep things clean for my cat who suffers from feline acne. Just switching to the stainless steel has made a huge difference. Thank you for your prompt delivery and your reliable products!
By cherie-anne M.
Response from Closer Pets· Sep 21, 2026
Good Morning Many thanks for your very kind review and we are so pleased that the stainless steel feeder is suitable for your needs. Kind Regards Closer Pets
I had a problem, ended up as a misunderstanding on my part. They were awesome. Responded w/in 24 hrs. Explained the situation and even sent me replacements which was not required. I will continue to buy from them and refer them to everyone. Thank you 😻😻😻😻
By Pamela W.
Response from Closer Pets· Aug 19, 2026
Good morning Many thanks for your very kind review and we are so happy that we were able to assist you. Kind regards Closer Pets
Product arrived quickly and was exactly as expected.
By Rick B.
Response from Closer Pets· Aug 4, 2026
Good Morning Many thanks for your review and pleased were able to deal with your order so promptly. Kind regards Closer Pets
the first feeder I received malfunctioned in just over 1 month, they replaced it without any problem.
By Tim Pettis G.
Response from Closer Pets· Aug 3, 2026
Good Afternoon Many thanks for your very kind review and we are so happy that we were able to assist you. Kind regards Closer Pets
It was so easy to get the additional ice packs for my cat mate feeder. He has 3 feedings of wet that has to stay cool.
By Lori
Response from Closer Pets· Jul 6, 2026
Good Morning Many thanks for your very kind of view and we are pleased that you found the website easy to use. Kind regards Closer Pets
