Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
256 reviews
Closer PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
256 approved reviews, newest moderated first
This feeder was super easy to set up and use. My cat adapted in no time, and I think the regimented meal times has made him calmer than my former haphazard schedule.
By Cat O.
Response from Closer Pets· Jun 13, 2022
Hi Rachel, Thanks so much for the positive feedback! We really hope your cat enjoys using the feeder and enjoys meal times more! 😸 Best wishes, Kayleigh.
I’m being sent a link to send a review when I haven’t even received my order yet, super super slow shipping, really disappointed
By Ellen S.
Response from Closer Pets· Jun 13, 2022
Hi Ellen, We’re really sorry to hear about this. Please could I ask you to contact us via email at: [email protected] so that we can look into this for you. Best wishes, Kayleigh.
fast accurate service
By STEVE
Response from Closer Pets· Jun 13, 2022
Hi Steve, Thank you for the amazing feedback, we really appreciate your positive review regarding our service! Best wishes, Kayleigh.
Best thing ever for busy people. I fill the trays - we have five extra- and my husband grabs them from the fridge each morning, adds a new ice pack, and the cat is good for the day!
By Jane S.
Response from Closer Pets· Jun 13, 2022
Hi Jane, We really appreciate your positive review! Best wishes, Kayleigh.
Package arrived even earlier than expected date. Very fast shipping!
By Grant
Response from Closer Pets· Jun 13, 2022
Hi Grant, Thanks for the fantastic feedback, we really appreciate it! Best wishes, Kayleigh.
will shop here for all my pet products I need.
By Gino B.
Response from Closer Pets· May 24, 2022
Hi Gino, Thank you so much for the positive review, we really do appreciate the great feedback! Best wishes, Kayleigh.
Product failed within 5 minutes of installation. Vendor required return in original packaging which I do not have. Vendor requires me to pay return shipping for a defective product. Vendor will only replace, not refund. They have my money now but they won't get any more.
By William G.
Response from Closer Pets· May 19, 2022
Hi William, We’re sorry to hear about this. Please could I ask you to contact us via email at: [email protected] so that we can look into this for you. Best wishes, Kayleigh.
Closer Pets is an efficient & helpful company. I received the wrong plug for their Dog Mate water fountain. After a few quick messages back & forth, they promptly sent the correct plug & a pump. The whole process was hassle-free. I appreciate their kindness, attentiveness, & efficiency. Plus, their Dog Mate fountain is awesome…the best water fountain for pets that I’ve ever seen.
By Stacy M.
Response from Closer Pets· May 17, 2022
Hi Stacy, Thank you so much for the positive review regarding our service and our Dog Mate Water Fountain! We always do our very best to make sure our customers receive our products on time! 🐶😸 Best wishes, Kayleigh.
