Closer PetsReviews of closerpets.com

I purchased an automatic Cat feeder in 2020. Two years later it stopped working and they kindly sent a replacement as I'd registered it to get the three year warranty. Since then, two years later, the new one has stopped working. I messaged the company to explain the situation but as the warranty has expired they will not help. It's disappointing the item only lasts two years. I have tried changing the batteries, this didn't work and I have tried using the 'adj and up arrow' to realign it and this has not worked. I was upset as my Cat has Hyperthyroidism and has lost a substantial amount of weight. He needs to be fed often and whilst we are out we rely on the automatic feeder. We came home from being out all day and found the machine had turned and stopped part way and therefore my Cat wasn't fed the entire day. It is very upsetting to have found this especially with my Cats health condition. The fact this happened shows you cannot rely on this machine whilst you're away from home. The company despite knowing this have refused to help in anyway. Regardless of not being under warranty it is disappointing they've shown no care regarding our Cat not being fed at all whilst we were out. A company centered around Pets should understand how upsetting this is for us.

When I called a real person answered the phone and immediately took care of my problem! That never happens these days. I really appreciated the help and understanding of the employee. She was excellent! Thank you so much. The order arrived in about four days after our talk. That was also wonderful!

Well made automatic feeder!

My order got shipped from Texas to Alaska and is now simply showing in process and late, with no current location.

Easy ordering and fast delivery

Keine Empfehlung. Geht direkt nach Ablauf der Gewährleistung kaputt. Kundenservice ist eine Frechheit. Bereits beim ersten Schriftwechsel war bekannt, das die gesetzliche Reklamationsfrist abgelaufen ist. Trotzdem wurden weitere Fragen gestellt/ beantwortet und suggeriert auf dem Kulanzweg eine Art Entschädigung anzubieten. Und dann kommt doch: die Frist ist leider....blablabla. Nach anfänglicher Zufriedenheit jetzt leider nur 1 Stern. Grund: im Modus 'nur raus' sollte die Katze nicht von draußen reinkommen. Tut sie aber. Mit Lebend Beute. Angesichts der Einbaukosten Glaser von € 600 + Kosten Klappe € 80 und Schäden durch Nager (Geschirrspüler Herd und Sideboard kaputt/unbrauchbar) und einer winzigen Rente von € 700 muss ich mich jetzt von meiner sehr geliebten Katze trennen. Bitte nicht kaufen. R. Lemke

Quick delivery. Items as described. Thanks!

My cat loves it and is drinking a lot more water. However, I purchased it in April and at the end of May the pump went out. I cleaned it, it worked for a short time and died. Luckily I had purchased some filters and a new pump. Will see how this one does.