Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
256 reviews
Closer PetsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
256 approved reviews, newest moderated first
When ordering replacement parts for my fish feeder I received prompt and efficient service with progress updates. This far exceeded my expectations.
By waynepacificislandfloors.com B.
Response from Closer Pets· Jun 10, 2024
Good Afternoon I'm so glad to hear we exceeded your expectation. Many thanks for your review, it is greatly appreciated and will be passed onto the team. Best Wishes Closer Pets
The website was clear and easy to navigate. Finding the specific product I was looking for took very little time and the checkout process was simple and smooth. Thanks!
By Sky D.
Response from Closer Pets· Mar 25, 2024
Good Afternoon Many thanks for your review, it is greatly appreciated and will be passed onto the team. Best Wishes Closer Pets
Ordering was easy and delivery was timely. Product was well packaged and notifications were a great extra. Thanks!
By Paula B.
Response from Closer Pets· Mar 7, 2024
Good Morning, Thank you for taking the time to share this feedback with us – I'm very happy to hear you feel this way about your experience with our team! Best wishes, Sue
The pump in my fountain stopped working, the pump I ordered was not the exact pump that broke but it worked! The site says their pumps are compatible with most of their fountains and I believe this to be true. My order wasn't too pricey and showed up at my door a few days later.
By Mandy
Response from Closer Pets· Feb 5, 2024
Hi Mandy, Thank you for taking the time to leave us this review. I'm happy to hear that the replacement pump you purchased is doing the trick and has your fountain back up and running! Best wishes, Kayleigh
It was delivered quick. Package was not damaged Thank you.
By Charles
Response from Closer Pets· Feb 5, 2024
Hi Charles, I'm happy to hear your package was delivered quickly – thank you for sharing this feedback with us! Best wishes, Kayleigh
I have a 10/year old Cat that has started wanting to be fed at 4am. I purchased the catmate two bowl feeder. My cat took to it right away. I bought 2 extra ice packs and two extra food dishes. I now set it up with his wet food so I can golf or go out to eat with friends and I don’t have to worry about getting home to feed him. Timer is easy to set, dishes are wide and easier for him to eat from than his old bowls. I’m happy and my cat is happy.
By Cynthia S.
Response from Closer Pets· Feb 2, 2024
Hi Cynthia, Thank you for sharing this feedback with us – I'm so happy to hear that your cat has taken to his automatic feeder so easily and that he loves it! Happy customers and pets make us happy 😸 Best wishes, Kayleigh
Item I neededwas in stock. Fast shipping.
By Customer
Response from Closer Pets· Jan 22, 2024
Hi there, Thank you for taking the time to leave us this review, I'm glad you were pleased with how fast the shipping was! Best wishes, Kayleigh
The item arrived in a timely fashion, it works as anticipated, and it was reasonably priced.
By Robin N.
Response from Closer Pets· Jan 11, 2024
Hi Robin, Thanks for sharing this fantastic feedback – I'm so happy to hear you've had a great purchasing experience with us! Best wishes, Kayleigh
