Prompt and friendly responses
Prompt and friendly responses. Closer Pets stands by its products.
By Jody
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
256 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hey, we're Closer Pets! And we’re here to keep you close to your pet, wherever life takes you. We’ve been proudly bringing pets and owners together for over three decades, under the Cat Mate, Dog Mate and Fish Mate brands. In 2021, we decided to take everything these brands stand for and bring them together under a fresh new name: Closer Pets. Our new name perfectly reflects our aim to offer a more personal experience and our commitment to becoming more digital and connected as a company – while supporting the longstanding trust the business has built over the last 30 years. From automatic pet feeders to smart cat flaps and flowing pet fountains, our smart pet products will help you care for your companions throughout the day. We’ve got big plans, and we can’t wait to take you and your pets along for the ride!
Closer Pets (closerpets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
256 approved reviews, newest moderated first
Prompt and friendly responses. Closer Pets stands by its products.
By Jody
The customer service team went above and beyond for me! They were able to set me up with a replacement part for something I misplaced, even though I was missing important information! Really appreciate the flexibility!
By S. E. "Valerian" W.
Best customer service I would have dreamed of! Quick, knowledgeable, efficient, personable and I forget the beautiful ladies' name!!
By Margie W.
Exactly what I ordered and quick shipping. Thank you!
By Anon
Response from Closer Pets· Apr 3, 2025
Good Morning Many thanks for your review and we are so pleased that you received your order as expected. Kind Regards Closer Pets
Quick to make things right. No questions asked. I said was broke. They said they were very sorry and a replacement unit on the way. That's the way business should run. Outstanding company with outstanding people!
By Randy H.
Response from Closer Pets· Apr 3, 2025
Good Morning Many thanks for your very kind review, it is greatly appreciated. Kind Regards Closer Pets
The dog flap is a great product to allow our medium-sized hound to come and go as she pleases. However, there was a small issue with the flap itself; I contacted customer service and a new flap was sent out by 48 hour post, and this solved the problem. No haggling or arguing. Customer service like in Ye Good Olde Days. I can only recommend the company.
By Alex E.
They made getting a replacement so easy. Thank you. We love the cat doors and they work great. we recommend them to all our friend that have cats.
By Rhonda P.
I received prompt service.
By Naomi