Bummer!
Unfortunately I purchased a rear rack that was missing pieces and unusable, and I could not return it because it was a sale item. I had to throw it away:( The basket that I purchased is really nice though
By Deeluv
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
447 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Fixed Gear Bikes, Fixie Bikes, Commuter Bikes, Road Bikes, Urban Cycling Gear & More Available at City Grounds, your premier source for urban cycling.
City Grounds (citygrounds.com) has 447 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
447 approved reviews, newest moderated first
Unfortunately I purchased a rear rack that was missing pieces and unusable, and I could not return it because it was a sale item. I had to throw it away:( The basket that I purchased is really nice though
By Deeluv
Awesome service 👏
By Teleseno L.
Easy transaction. Bike arrived with no issues and I received regular updates until the bike arrived.
By Kevin
Perfect transaction! Top notch!
By Randy B.
I am bonded with my bike. Thank you
By Adam C.
Great quality, easy, and good shipping.
By Michael P.
Great and intuitive interface. Easy way to select and purchase. Nice follow-up emails of inquiry about the experience and to notify that items had shipped. Quick and seamless delivery. Proper service, as it should be.
By Martin
Great place to order bikes from or parts
By Brett B.