My bike arrived with damaged
My bike arrived with damage and when I contacted city grounds they said all they could do was forward the complaint to the manufacturer for a warranty claim and that it could take weeks for resolution
By Trent
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
447 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Fixed Gear Bikes, Fixie Bikes, Commuter Bikes, Road Bikes, Urban Cycling Gear & More Available at City Grounds, your premier source for urban cycling.
City Grounds (citygrounds.com) has 447 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
447 approved reviews, newest moderated first
My bike arrived with damage and when I contacted city grounds they said all they could do was forward the complaint to the manufacturer for a warranty claim and that it could take weeks for resolution
By Trent
Bike good bike real good
By Blake W.
City Grounds has been great with the service and delivery.
By Tra L.
They gave me exactly what I ordered.
By Daniel F.
The price for the GT 29’er Performer was the lowest I have seen for sure... Then City Grounds did free shipping.. which was absolutely amazing... I am very happy with City Grounds ... their communication and deliver of the bike were A++++++ If they do free shipping again on GT 29’ers I will definitely step up and buy another one.
By Brad B.
Thanks for the little electric mini bike. The kids and I all enjoy it. Your prompt processing and shipping was excellent
By Woody S.
Wheelset are dope and using them already. Ride smooth.
By Jespher T.
Great experience
By Ronald R.