Great customer service
Great customer service. Great bike
By G.L
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
447 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Custom Fixed Gear Bikes, Fixie Bikes, Commuter Bikes, Road Bikes, Urban Cycling Gear & More Available at City Grounds, your premier source for urban cycling.
City Grounds (citygrounds.com) has 447 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
447 approved reviews, newest moderated first
Great customer service. Great bike
By G.L
Original bike arrived with a damaged box and slight bike damage. City Grounds didn’t hesitate to send me a replacement. This entirely was a result of FED EX mishandling of the package.
By Eric M.
The shipping was a 5 star as I got my bike a little more than 24hrs after I made the order the next state over.. The box was I excellent shape with 0 holes or dings..The bike was packaged very good with foam and zip ties.The bike assembly was really easy. All I had to put on was the front tire and handlebars. The GT Performer 29 is a really solid bike..I'm 6ft and 280lbs and fell really comfortable on it..
By Sergeant S.
The price & quick shipping!
By Brian T.
Love the bike thanks
By Kendal F.
The product arrived quickly and was in perfect shape.
By Dave P.
Very good quality bikes ,very fast delivery in all very good
By Erick T.
Both bikes I got had the same problem. Crank arms. And now I got to fix the second bike
By Kyle T.