Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,209 reviews
CitizenShipperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
CitizenShipper (citizenshipper.com) has 6,209 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,209 approved reviews, newest moderated first
Very happy with my transport my baby made it to me before the holidays and was affordable. I would most definitely recommend using this services and book my driver very nice great communication and my baby had a nice chicken sandwich to make her more comfortable…
By melissa
Communication was great. The price for their service is very fair. Very professional, I would use them again.
By Margery A B.
This service was an u expected blessing as I needed to transport my 70pound dog who has anxiety from floridato upstatenew york. I got many bids and I was able to find just the right transporter. My dog arrived happy and ready to start his new life.
By Susan
The job got done. I had multiple bids from a variety of people and the one I chose was both cost efficient and nice. The fee structure is a bit opaque- but when all was said and done it was reasonable.
By Deutsch
I wish before booking that I would know that I’d be charged a fee for using the website to book. The transportation prices are already high and with the fee is was disappointing! My experience with my driver was amazing i couldn’t have asked for a better driver to bring my pet. Only upsetting thing was the fee the company charges you.
By Taylor J.
Highly recommend! Very easy and accurate. We will be back
By Stephanie
Michael was fantastic and very communicative
By Steve A.
This process was super easy. I didn't think it would work so quickly to find me someone as great as Budget Pet Express for such a long trip from Las Vegas NV to Baltimore, MD. I would suggest the cost of the listing be disclosed upfront. I had a bit of sticker shock when I paid my transporter and saw the service fee added by CitizenShipper.
By Cathie
