CaudabeReviews of caudabe.com

Edit: Customer support has finally reached back to me and worked on my issue. My original order got stuck on USPS for more than a week so they sent me a replacement. I have been buying their cases for 3 years as they’re known for quality phone cases. I haven’t encountered an issue with delivery before this so I assume this is an unusual case. I feel like they have been overwhelmed by the high volume of orders this season but it seems that they’re trying their best to address the issues their customers are facing. I suggest though that they allocate more resources on customer support especially on holiday season so that we receive response on timely manner. I also hope that they can be reached through other means of communication other than through email. Overall, I’m glad on how my issue got resolved. Original Review: EJ92M83437372FJ30X I ordered a case a week ago and the case hasn’t arrived yet. I have reached out 3 times throughout the week but I got no response. They used to be on time when it comes to delivery (2-5 days) but it seems that they are having issues lately. It’s understandable having issues especially it’s holiday season but it would be nice to let their customers know what is going on.

EJ92M83431810FJ30X Ordered my case on the 15 November, it is now 9th December and no update. I have emailed them 5 times regarding this on the 4th Dec, 6th Dec, 7th Dec 8th Dec, and today 9th Dec. Still no reply, starting to feel conned ! Also no it is not in my spam box checking this daily as well.

I am really disappointed in your service! Please, I have ordered your case since 26 October and it is now 2 December, more than a MONTH and I still have not received my order. I am in Sydney Australia. My parcel was cleared by customs since 7 November but it is stuck at BANKSTOWN AERODOME since 14 November. I have emailed your courier (ASENDIA) but they cannot help me at all and advised me to contact you. PLEASE!! Follow it up! Call them please. It was supposed to be a gift! Please please HELP me!

Amazing customer service, amazing quality iPhone cases. Can’t fault either their customer service or their iPhone cases.

I’m already a fan of Caudabe. I can’t over emphasize the quality and consistency of their products. Meanwhile, customer support is way above and beyond what anyone could expect. Someone is definitely listening to the details and replying with attention to the long view. My personal experience has been excellent.

Best customer service ever. I was skeptical of buying this case at first since I found it on Facebook. I have to say the case is awesome. I was extremely happy with it. Then 2 days after they had the black Friday sale. All I did was mention on Facebbok how good the case was but wish I waited a day. I woke up the next morning with an email thanking me and telling me that the social media team told the customer service team that I put that up and they automatically gave the difference back. Now this is customer service. I won't buy another case from any other company ever. Made a loyal customer here.

I was initially really pleased with the service and the product but it soon deteriorated when I realised that the initial good service was just a fake exterior. I ordered an iPhone 15 Pro case and at the time there was an offer to get a free one when the new version (with button cover) was released. I did what was asked and emailed them my request at the right time and received a positive email back saying - yes we will ship your case. One month later no case arrived and I emailed them and received a cold email back with a six point check list of things I had to do including placing an order and paying the postage. This is not on the face of it such a problem, but I am sad that they ignored me for a month hoping I might go away and then when I did chase them up they were very unhelpful. There was no mention by the way in the initial offer of having to pay the £7-8 postage from the USA to the UK. Now I have emailed them twice including a request for a supervisor to look into the matter and I am being ignored. It doesn't matter, next time I will stick to a UK company and one that has more ethics in business. Update: I have sent several emails requesting a supervisor contact me out of courtesy and good customer service but my emails are being ignored. I am shocked at the ethical position of this company. If they make an offer, they should stick to it and if they cannot do so, this is ok, we are all human after all and things do happen, but at the very least give some consideration to your customers and respond to their emails. I suppose they re not so bothered since they are in the USA and I am in the UK. Sorely disappointed. I have written to Caudabe several times and they are ignoring me. I replied to the email they refer to in their response here but I heard nothing back. I am happy to provide evidence of all the emails I have sent but have received no reply. They reply here only because this review can tarnish their reputation. Unfortunately I posted this review twice by mistake and I apologise for that. I am very sorry but you are simply not responding to me, I am shocked that you are trying to imply that I am not responding to you. You have my address, my email, my phone number but you ignore my emails. You only respond when your reputation is at stake. I will send you an email right now from another email address and I will report back here if you respond to me. I received all your early "pre dispute" emails so why all of a sudden am I not receiving them? I advised you in my last email that I will report your company to Trading Standards because I do not want any other consumer to go through what I have experienced. I have one case from you which is good and I paid for it and there is no issue. My issue is why you do you not honour an offer that you had on your website at the time I purchased the case. You know what you are doing wrong. I am only sorry for those customers who have posted poor reviews here who are actually in a worse position because they have paid and something has gone wrong with their order and you don't care at all. Forgive me but this is really unacceptable. I have just received an email From you in response to my email advising you that I would report you to Trading Standards. Let's see if you actually honour the initial offer, it has been more than two months and all of a sudden you ask me for my postal address. I will post back here as it is the only place that seems to get you do something.

EJ92M83419550FJ30X —> order ID 1. Courier lost my parcel. That’s fine 2. Asked for refund, said no, they only can give me store credit or send me a new parcel. International shipping. 3. They sent me a new parcel and it was stuck for like 14D. Told me that it will take more time — I work in logistics and have asked them to use a different courier with proof of delivery (POD). No reply. 4. Contacted their customer service several times and everytime it’s “busy” will contact me in 24H (false expectations) 5. Not sure when to create a new case or reply back to the same email chain as when I do reply to the email chain, responses are much slower; fresh is “quicker” but terribly slow 6. I am quite certain the courier has lost my parcel as there has been no new progress in the journey. Until today (new parcel was shipped out 31st October 2023). Still no news. 7. Website promises a 24H reply with hassle free returns. Please review your business or change your COO. Negative stars. Edit: After their reply, it does not represent the truth. I did contact them after this post and still no response + it still has NOT ARRIVED. I also received a 30% Sorry Voucher but no Refund. This is a genius move (for them). Keep my money and force me to buy their product. I placed my original order on 6th October.