Stay true to their warranty
Had a screen protector brake on me the 2nd day i got it on and they sent me a replacement with no questions asked. Amazing customer service!
By TomZyzz
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
600 reviews
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The premier brand for minimalist and ultra sleek mobile accessories. Minimalist Perfection.
Caudabe (caudabe.com) has 600 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
600 approved reviews, newest moderated first
Had a screen protector brake on me the 2nd day i got it on and they sent me a replacement with no questions asked. Amazing customer service!
By TomZyzz
I asked for something - I thought I would be denied - my request was granted - within a day or so - I was impressed - Great immediate service.
By LEM
Outstanding products and amazing support from Caudabe!! The in-hand feel of their products are second to none!!
By Roland
Great cases and even better support. My Sheath for iPhone 15 developed a fit issue at the corners after light use. I contacted Caudabe, and within a few days they confirmed it was covered under warranty and offered a free replacement, shipped all the way to Spain. Quick, friendly and no hassle. I already own three of their cases and will keep buying from them.
By Javier G.
A very helpful and supportive team that provides great customer service!
By YJ Z.
Terrible customer support. it's 2026 they shouldn't take 5+ days for every response. Do NOT buy from them
By NBar
Response from Caudabe· Oct 12, 2026
Thank you for sharing your feedback, and we’re sorry for the frustration. We have been experiencing higher than usual contact volume, as this is our busiest time of year. Rest assured, our support team is getting back to customers as quickly as possible and we thank you for your patience. We sincerely apologize that our response times did not quite hit the mark for you, and we completely understand the frustration. Our support team has since followed up with you with return instructions, and a return shipping label has been provided via email. Once your return has been received, your refund will be processed back to your original payment method within 14 days of delivery. You'll receive a follow up refund confirmation email letting you know when that has been completed. We thank you again for your patience and understanding. Please don't hesitate to reach back out to support if you need any further assistance.
My warranty claim was handled quickly and they processed it right away. Just had to pay for shipping. Overall, a great quality product and good customer service.
By Miguel Y.
I recently had an issue with a cracked screen protector that was a result of a dropped phone. I wasn't sure that the replacement would be covered under warranty. I contacted Customer Service and has a replacement shipped out in less than 48 hours! Robin was great to deal with. I sincerely appreciate my customer service interaction.
By Dennis M.