CaudabeReviews of caudabe.com

After the holidays, I needed to exchange a case. A shipping label was sent promptly after I reached out via email. A couple of weeks after sending the case back I realized I hadn’t received a refund and that my package was stuck at a facility and had not made it back to Caudabe. I sent an email inquiring about the next steps and if I would still receive a refund if the package was lost in transit and they promptly responded and issued my refund. Very happy with the customer service experience!

I almost never buy from Facebook/Instagram ads, but I clicked on one from Caudabe and bought their "Sheath" iPhone 17 Pro case in Celestial Blue for $52 (ended up $60 after they upsold the loose-feeling "buttons" for "free shipping"). Big mistake. Ordered exactly one week ago. Not only have they not shipped the case, they haven’t even packaged it. Zero tracking number, zero movement. Their response? A condescending email blaming "major winter storm" and saying it "should ship within a week" (meaning potentially two weeks total from order date). Then another auto-reply telling me to stop replying multiple times because it "delays" them. Let’s get this straight: They took my $60 instantly. No disclaimer in the ad about weather delays or "high demand" excuses. Ground Advantage takes 7 business days after shipping. If they haven’t packed it yet (they haven’t), we’re already looking at the third calendar week before anything even moves. Instead of owning the delay, communicating proactively, or offering anything (discount, expedited shipping, partial refund, anything), they act like waiting indefinitely is a privilege and like I should be grateful they’re "working extremely hard." I run my own business. If I took a week to even pack an order and hadn’t given the customer a single update or tracking number, I would be bending over backwards to make it right—proactive apologies, compensation, constant communication. These people? Pure arrogance. "Thank you for your patience :)" while giving zero reason to be patient. There are literally dozens of solid iPhone cases on Amazon for $15–25 that ship same-day or next-day. I was trying to support an independent brand because I’m independent myself. Never again. They took my money, hit me with nothing but lame excuses, and talked down to me like I’m supposed to wait forever or shut up. I don’t need their caseI have plenty. What I want is either my product now or my money back immediately. Their 30-day return policy means nothing if they can’t even ship in 30 days. 1 star. Pretentious, slow, excuse-filled, and insulting customer service. Avoid Caudabe. Buy from literally anywhere else. I phone cases are a dime or dozen.

My experience with Caudabe has been awesome. Whether it’s buying a phone case, screen protector or interacting with their support team if there is an issue. The quality of products is top notch and they value their customers a lot. Buy from Caudabe and you will not be disappointed.

The best case for your iPhone has great grips on the side and a nice interior very premium. and really good costumer support very helpful

The customer service is world class, knew exactly what I wanted changing and done it straight away, they also reply very quick. Would 100% order again

I ordered the Sheath and the AR Elite screen protector. The Sheath is excellent! BUT I had an issue installing the screen protector, with a few air pockets left after I did everything as instructed. Than I contacted Caudabe and they were so generous, sending me a complementary replacement :) Amazing shopping experience, just picked up the replacement - so happy!

Awesome product and wonderful customer service. I have multiple cases and they are rugged yet stylish and they have options for all desires.

Amazing case. Protects the phone, the texture is durable and tactile and the button functions are flawless. The custom color buttons are super cool and make the case stand out from anything else on the market. My previous brand I was loyal to went out of business and Caudabe makes me feel like I have a case that protects my phone and stands out from the crowd. You’ve easily won me over with your quality and aesthetics. I also had a service issue I created, the support team responded and corrected my goof up extremely quickly!