Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
6,298 reviews
Care.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com (care.com) has 6,298 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
6,298 approved reviews, newest moderated first
I use it to find after school care for my Kid. Caregivers are very reliable and trustworthy.
By Gaurav S.
Response from Care.com· Jul 21, 2015
That's fantastic to hear you found a reliable trustworthy caregiver for your child :) Thanks so much for taking the time to share your experience and for your 5 star review.
I hired someone to come help my 90-year-old grandmother around the house. She helps with cooking, does some cleaning, and provides companionship. I was a little overwhelmed by the number of responses at first, but Care.com had tools to make it easier to find the nearby folks with the right experience. Thanks for helping!
By Chuck B.
Response from Care.com· Jul 21, 2015
You're very welcome! We are so happy to hear that you received a large amount of responses and were able navigate with ease to find a caregiver for your grandmother. Thanks again for the wonderful review. Wishing you and your family all the best!
Hi my name is Marcia. I've been on Care.Com for only a short period of time, about 3 weeks. I offer pet care services. I have already found 2 pet care jobs. I feel the more I use the site and reply to the job posts I will be quite successful thanks to Care.com. I feel it's the users responsibility to their due diligence to get the most out of the site and that's what I plan to do. The guidance offered through the site is great! I highly recommend this site whether your looking for work or looking for someone to care for your pets, children, gardening, or elderly family members. I give it a 5 star rating and thumbs up!
By Marcia M.
Response from Care.com· Jul 16, 2015
Thanks for the 5 stars and thumbs up Marcia and welcome to the Care.com community! We wish you the best of luck in your Pet Care job search :)
When I first needed care for my 3 children I found the greatest babysitter on care.com. The site is easy to use and I love seeing reviews from other parents before choosing a sitter. I recommend care.com to all my friends and family.
By Patty Poste R.
Response from Care.com· Jul 16, 2015
We appreciate the recommendation Patty! The reviews are a great feature to help all potential families, we encourage you to leave a review for your great babysitter as well!
My family was able to find an excellent caregiver for our 95 year old grandfather! This was such a relief as we were having to consider putting him a nursing home which he was very against. Thankfully now he can stay in his own home thanks to the wonderful caregiver from Care.com! We couldn't be more pleased, she has been with us for over a year and everything is still going smoothly!
By Katherine B.
Response from Care.com· Jul 16, 2015
Thanks for sharing with us Katherine! It is great your grandfather is able to stay home and we're so happy you found a great caregiver to help him through Care.com! We wish you and your family the best!
We recently moved to a new town and found ourselves too far away to use our other sitter. We used care and found a great date night/occasional sitter for my boys, she also helps out when we go out of town with our dog. We are headed out of state next week for a wedding and I have booked a sitter in Colorado to come with us to the wedding to keep an eye on the kiddos. I was also able to get some advice on things to do and see while visiting the area from a few different care providers I can made contact with on the site. It's been a great resource for our family.
By Darci
Response from Care.com· Jul 16, 2015
It's great to hear that you have been able to use Care.com to help in your search in far and new places! We hope you have a great trip to Colorado!
Have to pay a min. of $39 a month service fee to be able to contact potential caregivers and then when finally get a response from a caregiver that they are not available. Their posts of introductions and availability are not current and therefore making it frustrating for me and causing me more time that I don't have. I only found one suitable caregiver after interviewing and doing searches of about 25 caregivers. Furthermore your "free" service just allows you to view caregivers, but does not give messages to them to contact you, if you want a message to be received you have to pay monthly service and if you don't pay you just keep getting unwanted teasers from other caregivers you are not interested in and says you have to upgrade your membership if you want to contact.
By Frank
Response from Care.com· Jul 16, 2015
Hi Frank, we're glad you were able to find one suitable caregiver and apologize for your frustrating search. The free basic membership allows you to post a job, receive applications & messages and view caregivers in your area. It's a great place to start to see who is available in your area before upgrading. We encourage all the caregivers to update their availability and are sorry to hear ones you came across were not current. We wish you and the new caregiver you found the best!
This is a very reliable site to find good families to work , i being having good experiences with them. The site is very helpful, if i have questions, the Care team always help with any topic, i fully recommend Care.com.
By Anabel Martinez G.
Response from Care.com· Jul 15, 2015
Excellent and great to hear that you have received prompt and valuable assistance from our Member Care Department. We always like to hear when our caregivers are having a positive experience and are finding great jobs!
